Trainer - Insurance Operations
1 month ago
SCOPE & RESPONSIBILITY:
The incumbent would focus on the following areas:
1. Training delivery:
a. Conduct process trainings on the various NEW BUSINESS functions - CAMS Rep and CAMSPay
b. Formulate and develop content using different modes such as workbooks, E-Learning
Modules, and others
c. Research the industry and getting relevant NISM certifications
2. Content development:
a. Develop process content through presentations, workbooks, capsules
b. Adept at creating process flow diagrams, steps / workflows for various NEW BUSINESS
processes/ others
c. Learn and develop interactive content through E Learning platforms/ video based content
3. Stakeholder Management:
a. Connect with the respective stake holders to understand the learning needs and devise
customized interventions.
b. Validation and re-structure the programs for a timely execution of the modules.
c. Build in appropriate communication channels to appraise the stake holders on the progress
of the program.
4. Analytics & Support:
a. Track the coverage of the modules and create appropriate action plans.
b. Improve training effectiveness by developing new approaches and techniques; making
support readily available; integrating support with routine job functions.
c. Determines training needs by observing the quality team reports, productivity reports;
customer experience results reports; conferring with management.
CAMS Confidential /Process Trainer JD Page 4 of 4
KEY SELECTION CRITERIA
with a mindset to conceptualize and go abstract in their thinking.
**Education**:
- Graduate with a MBA
- Certification in Training, Learning and Development & OD, preferred
**Experience**:
- 3-5 years of experience, which should include atleast 2 years into Insurance operations
- In-depth knowledge and good performance track record in operations
- A technology mindset
Other Relevant points to enable the position:
- Strong team player and good negotiation and relationship-building skills;
- Emotional intelligence and collaboration
- Pro-active work attitude and 'can do', entrepreneurial, solution-oriented attitude; results-oriented;
- Effective project management skills; strong skills in planning, administration, organizing and prioritising;
- Displays a strong service and customer orientation attitude
- Strong sense to work in a collaborative environment
Pay: ₹300,000.00 - ₹500,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Application Question(s):
- MBA is mandatory ? Yes or No
- Current CTC and Notice Period ?
**Education**:
- Master's (required)
**Experience**:
- training: 3 years (required)
- insurance operations: 2 years (required)
License/Certification:
- Training, learning and development certification (preferred)
Work Location: In person
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