Voice Process Executive

4 months ago

Electronic City Bengaluru Karnataka, India Hoopoe Infoedge Pvt Ltd Full time

**We are Hiring **

**Looking for Immediate Joiner **

**Role : Customer Support
- Health Care Process**

**Experience : Fresher and minimum 6 months of Customer Support Exp**

**Qualification : Graduate/ 10+ 3 yrs Diploma/ +2**

**Location : Electronic City-Bangalore**

**Salary : 2.4LPA to 3.2LPA (Based on process and Interview Performance)**

**Freshers
- 2.4LPA to 2.8LPA**

**Experienced
- Min 6 months with Proper documents
- 2.7LPA to 3.2LPA**

**Language : Eng + Gujarati**

Shift:
**Male
- 24/7 - Cabs provided for Night Shift**

**Female
- 6am to 8pm (any 9 hours)**

Required skills and qualifications:
Strong written and verbal communication skills with neutral Indian Accent.

Ability to communicate calmly and diplomatically with patients & co-workers.

Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.

Proficient in customer service

Active listening and comprehension skills

Strong customer service skills.

Ability to build positive relationships with patients.

**Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.**

Typical duties and responsibilities:
Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Bengali & Hindi and English languages as per region.

Language Combination required: (English + Kannada) or (English + Hindi) and any one regional Language. (Kannada, Guajarati, Marathi, Assamese, Bengali)

Exceptional phone manner

Patient centric and Excellent interpersonal and communication skills

Be a self-starter with attention to detail.

Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail

**Log in hours (Total hours 9:00:00 hrs. & Production hours - 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.**

**Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)**

100% documentation

Quality & AHT to be maintained as per process requirement

Always be updated with the Process knowledge & daily updates

Should take initiatives & be flexible for the changes.

Mode of work: Work from Office,

Process: Multilingual support for a Healthcare project

**Educational mandate: any HSC / Graduate / Postgraduate can apply.**

**Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.**

**Working days: 6 with 1 day rotational off.**

**For more detail contact - HR - 7200585283**

**Job Types**: Full-time, Permanent

Pay: ₹280,000.00 - ₹320,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7200585283

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