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Customer Desk Planner

6 months ago

Pune, India Garrett Advancing Motion Full time

**Position Summary**:
Position is responsible for Customer order's management. To manage cost, shipment, delivery effectively. Coordinate with other functions to meet business requirements.

**Key Areas of Responsibilities**:

- Check EDI (Daily, Weekly, monthly) and prepare shipment planning as per customer need.
- Check the short-term DOS projection vs production plan.
- Works with the production /quality / logistics dept to ensure on-time delivery to customers.
- Demand arbitration as per customer feedback, market conditions and trend charts.
- Optimize FGI (revise the month end forecast).
- Follows and reports the customer delivery performance indicator for own customer portfolio (disputes creation).
- OTTR forecast calculation based on the tracking sheets.
- Define and implement action to improve MAPE/BIAS.
- Checks the weekly customer demand, ensures that it is in accordance with the sold capacity and informs the direct manager any outstanding order.
- Phase in / phase out with customers with liquidation planning to avoid E&O.
- Optimizes special transports to customers.
- Quality returns & logistic claims & A CN.
- Quarterly Improvement plan & Kaizen event progress update & review with action Plan.
- Develops the relationship with customers& measures the satisfaction level (VOC) and defines the action plan to improve it & monthly demand calls.
- Quarterly Improvement plan & Kaizen event progress update & review with action Plan.

**Education/Qualifications**:

- Diploma in Eng / Any graduate.
- Experience : 5 - 10 Years.