![Itsdigitalera Marketing Solutions](https://media.trabajo.org/img/noimg.jpg)
Back Office Executive
4 weeks ago
Job Description:
We are searching for a passionate and articulate Order Confirmation Telecaller to join our growing e-commerce team. In this role, you will be responsible for contacting customers who have placed orders on our online store to confirm their order details, answer any questions they may have, and process payments.
**Responsibilities**:
Contact customers via phone to confirm their online orders
Verify customer billing and shipping information
Process customer payments securely
Address customer inquiries regarding their orders and products
Provide excellent customer service and ensure customer satisfaction
Maintain accurate records of all customer interactions
Qualifications:
Minimum of 1 year of experience in a telecalling or customer service role
Excellent communication and interpersonal skills
Strong telephone etiquette and ability to speak clearly and professionally
Proficient in English (written and spoken)
Ability to work independently and meet daily targets
Familiarity with e-commerce operations is a plus
Experience with CRM software a plus
Pay: ₹7,000.00 - ₹12,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Expected Start Date: 13/05/2024
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