Ms Principal Architect

3 months ago

Mumbai Maharashtra, India NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

**What you'll be doing**

MS Services Delivery Architects are responsible for ensuring that all the service aspects during a complex transition and transformation project are fully covered and the solution can be successfully delivered in alignment with the service delivery capabilities of NTT Managed Services and other involved parties.

The MS Services Delivery Architects are accountable and responsible for setting up the service model by being involved in early Sales Engagement, Service Design, and Service Transition processes.

**Key Roles and Responsibilities**:

- Early Pre-Sales engagement:_
- Participate in complex deals during the pre-sales phase for service design consultancy
- Review the commercial proposal and SoW to detect any flaw or misalignment with the NTT Managed Services delivery capabilities
- Service design:_
- Responsible for the service takeover strategy definition, specifically to:

- Identify current service issues with the incumbent service provider
- Define the service aspects that need to be gathered during a due diligence
- Determine the knowledge transfer strategy
- Define the quality acceptance criteria for the service transition
- Ensure customer expectations will be met and aligned with the NTT Managed Services delivery capabilities including Monitoring, Patching, and Backup solutions
- Adapt standard process when needed in order to cover customer requirements, always be aligned with the NTT MS service delivery capabilities
- Service Transition:_
- Understand Customer Vital Business Functions and how NTT MS assets will underpin them.
- Make sure that customer business processes and end-to-end services are known and understood within the organization during the project lifecycle
- Responsible for the service model documentation, which may include:

- Identify current services issues with the incumbent service provider
- Define the service aspects that need to be gathered during a due diligence
- Determine the knowledge transfer strategy
- Define the quality acceptance criteria for the service transition

Produce the Service Design Document, the key project deliverable in terms of service aspects and processes

**Knowledge, Skills, and Attributes**:

- Ability to work in line with best practices in complex environments and within tight time constraints
- Ability to work under pressure
- Ability to build excellent working relationships with both internal and external stakeholders
- Excellent communication and presentation skills
- Ability to demonstrate conceptual technology knowledge

**Academic Qualifications and Certifications**:

- Bachelor’s or equivalent degree
- ITIL certifications
- Relevant industry / technical certifications

**Required Experience**:

- Demonstrated years of experience gained in a similar position
- Demonstrated experience gained within an IT environment and ITIL based Service Management
- Demonstrated experience in Hosting and Managed Service Business
- Demonstrated experience in Public Cloud and/or PCI compliance environments
- Demonstrated experience in managing key accounts

**Workplace type**:
**About NTT DATA**

**Equal Opportunity Employer

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