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Customer Service Associate

2 months ago

Delhi, India Defence Bakery Full time

**Education Qualification**:_

Graduates (Highly preferable)

XIIth (mandatory)
- **Experience**:_

6months - 2 years
- **Skills**:_
- Inbound and Outbound calls (for coordination), handling customer queries, coordination, proficiency in MS Office, pleasant and good communication skills (English and Hindi), Upselling, Customer escalation management, Order taking, Cross-selling, Customer feedback, Customer engagement, Lead generation, ORM, Closure on assigned leads_
- **Major Job Responsibilities**:_

Attend incoming calls from customers for placing orders and /or checking for product availability

Coordinate with the respective outlet to collect the information and confirm the same to the customer

Book orders and coordinate with the respective departments to ensure a timely and smooth dispatch of the product to the customer

Connect and update the customer regarding the new product launches, promotion schemes, etc.

Connect with the customer/s post delivery for feedback and capturing their experience

Generate leads by attending to customer enquiry about the service and/or product availability for special occasions, etc. and coordinate for the timely closure of the same

Attend to customer escalations and/or complaint regarding the product and/or service and pacify the same to ensure the customer feels attended and valued

Create a 'wow' experience for the customer from the enquiry till delivery of the products to the customer

**Salary**: ₹15,000.00 - ₹22,000.00 per month

**Speak with the employer**
+91 8130490019

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