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Customer Service Representative

3 months ago


Navi Mumbai, India TCM Services Pvt Ltd Full time

**Customer Support Representative - US Process**

**About the Company -**

TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America, and have their Shared Service Centre's based out of Navi Mumbai, Maharashtra, India.

**About the Role -**

We are aggressively looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a Customer Support Representative to connect with prospective clients in the US and ensure they are provided with the right information to collaborate with TCM.

**RESPONSIBILITIES -**
- Familiarize yourself with all services offered by our company
- On boarding new clients through direct contact by cold calling method and /or attending calls from prospective leads
- Explain the services of the company and its benefits of collaboration
- Provide appropriate quotes to the prospective client to finalize the negotiation
- Complete the client on boarding documentation and handover the client to the next team in process

REQUIRED SKILLS AND EXPERIENCE
- Education - Graduate in any stream
- Work Experience - 0-3 years in a customer contacting role with ability to negotiate terms and conditions
- Excellent Communication Skills (Written & Verbal)
- Job role requires working in US Shifts (7pm to 5am - Mon-Sat)
- Strong Work Ethics
- Good Listening Skills
- Excellent Interpersonal skills
- Strong prioritization skills and works with a sense of urgency, ability to know how to operate with a sense of urgency in a fast-paced and changing environment
- Ability to Multitask
- Data Management skill
- Willing to commute to Navi Mumbai, (Millennium Business Park, Mahape)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹16,000.00 - ₹21,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Night shift
- US shift

**Experience**:

- Talent acquisition: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX