![Aditya Birla Group](https://media.trabajo.org/img/noimg.jpg)
Officer - Yarn Sales & Marketing @ Rishra
1 week ago
**Designation**:Officer
**Updated**:May 27, 2024
**Location**:West Bengal, India
**Organization**:Textiles
**Job Purpose**:
- To provide support to Business development/ Knitting yarn sales for worsted yarn export business USA, Europe & Asian country, Functional support to Sales & Marketing,_ as maintenance/service to existing customer accounts to help growth of business as per strategy._ And gradually take up Front Line Sales & Marketing Role_.
**Job Context & Major Challenges**
- In the competitive market place the company is aiming to increase VAP knitting yarn business in India,
- Understand business, nature and behaviour of customers as well as competition,
- Develop good understanding of the manufacturing processes, cause & effect relationship, technical aspects of onward processes.
- Provide service and updated information to the customers & other stake holders before they start follow up and improve customer service
**Job Challenges**:
- To understand business, nature and behaviour of customers as well as competition.
- To develop good understanding of the manufacturing processes, cause & effect relationship, technical aspects of onward processes.
- To provide service and updated information to the customers & other stake holders before they start follow up and improve CDI.
**Key Result Areas**:
- Customer Support_
- Customer management, to keep update customer on their order, development, sampling etc.,
- Online entry of customer complaint/feedback in SAP and follow up with concerned department till closure of same
- To update inquiry detail in SAP system various steps of order processing starting from inquiry logging to Despatch advice
- Follow up with operations on status of order for timely delivery
II. Functional Assistance
- Market research to identify new customers_
- To assist sales & marketing while participating in exhibition/trade show for business development/knowledge up-gradation._
- To prepare MIS on pending order status/Pending development status and update to sales & marketing on weekly basis._
- Prepare MIS including yarn price calculation, sales confirmation, production order, outstanding order position, shipment advice to buyers, etc._
III: Sales Support- To issue Sales contract /Proforma invoice against order confirmation_
- To advise dispatch plan to logistic consulting with sales & marketing manager_
- To issue job card/sales order in SAP after confirmation of order._
**Qualifications**:
Bachelor Of Textiles
**Minimum Experience Level**:
1-3 Years
**Report to**:
Assistant General Manager
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