Officer - Yarn Sales & Marketing @ Rishra

1 week ago


West Bengal, India Aditya Birla Group Full time

**Designation**:Officer

**Updated**:May 27, 2024

**Location**:West Bengal, India

**Organization**:Textiles

**Job Purpose**:

- To provide support to Business development/ Knitting yarn sales for worsted yarn export business USA, Europe & Asian country, Functional support to Sales & Marketing,_ as maintenance/service to existing customer accounts to help growth of business as per strategy._ And gradually take up Front Line Sales & Marketing Role_.

**Job Context & Major Challenges**
- In the competitive market place the company is aiming to increase VAP knitting yarn business in India,
- Understand business, nature and behaviour of customers as well as competition,
- Develop good understanding of the manufacturing processes, cause & effect relationship, technical aspects of onward processes.
- Provide service and updated information to the customers & other stake holders before they start follow up and improve customer service

**Job Challenges**:

- To understand business, nature and behaviour of customers as well as competition.
- To develop good understanding of the manufacturing processes, cause & effect relationship, technical aspects of onward processes.
- To provide service and updated information to the customers & other stake holders before they start follow up and improve CDI.

**Key Result Areas**:

- Customer Support_
- Customer management, to keep update customer on their order, development, sampling etc.,
- Online entry of customer complaint/feedback in SAP and follow up with concerned department till closure of same
- To update inquiry detail in SAP system various steps of order processing starting from inquiry logging to Despatch advice
- Follow up with operations on status of order for timely delivery

II. Functional Assistance
- Market research to identify new customers_
- To assist sales & marketing while participating in exhibition/trade show for business development/knowledge up-gradation._
- To prepare MIS on pending order status/Pending development status and update to sales & marketing on weekly basis._
- Prepare MIS including yarn price calculation, sales confirmation, production order, outstanding order position, shipment advice to buyers, etc._

III: Sales Support- To issue Sales contract /Proforma invoice against order confirmation_
- To advise dispatch plan to logistic consulting with sales & marketing manager_
- To issue job card/sales order in SAP after confirmation of order._

**Qualifications**:
Bachelor Of Textiles

**Minimum Experience Level**:
1-3 Years

**Report to**:
Assistant General Manager



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