Customer Care Executive

3 weeks ago

Hyderabad, India Sykes Business Services of India Pvt Ltd Full time

BGCO ACCOUNT HIRING PROFILE: Hyderabad

HIRING PROFILE

VERIZON BGCO

Nature of the Account

A Telco account catering to Business Postpaid services. This account is one of the world’s leading providers of communications, information and entertainment products and services to consumers, businesses and governmental agencies.

The account offers various postpaid account service plans, including shared data plans, single connection plans and other plans tailored to the needs of customers. Their shared data plans typically feature domestic unlimited voice minutes, unlimited domestic and international text, video and picture messaging, and a single data allowance that can be shared among the wireless devices on a customer’s account.

Type of Support

Inbound Telco - Answers inbound Business-to-Business (B2B) customer requests or inquiries concerning service, products, equipment and report problem areas. Triages, troubleshoots and resolves service issues and addresses routine customer questions.

Site Assigment/Floor

NSL Arena, Uppal, Hyderabad, India

Shift Schedule

24/7 Support

Position

Customer Service Agent

Job Grade

CSR

Training Timeline and Set Up

1 Day: New Employee Orientation

2 Weeks: FST

4 Weeks: Product Training

4 Weeks: Nesting

Incentives

As per company standard

**REQUIREMENTS**:
Recruitment Process

1. Basic level screening by recruiter

2. Harver assessment / Manual assessment by trainer for language proficiency and maintain the scores/grades

3. Tech Test - Basic tech test questionnaire module available on Harver which we are going to use for screening.

4. Ops round.

Tech exam: Passing Score: 75% (Please make sure that applicant is passed with FI before endorsing for Tech Exam)

TECH EXAM LINK:
Job Offer: Recruitment

SECS Requirements

Skill level - B2

Educational Requirement

Intermediate/graduate

Work Experience

1) Call Center Experience Required, CS experience means call center phone/voice experience.

2) At least 12 months phone Call Center Experience, highly preferred

3) Telco or Financial account experience, highly preferred

Background Check

YES - Last 2 employments for the past 5 years (5 years BI Form)

SOW Critical Requirements
- International Criminal Verification (if applicable)
- Criminal Verification (submission of a valid NBI clearance or certificate)
- Proof of Valid ID and Citizenship details (Aadhaar Card, PAN card ect)
- Scholastic Verification (submission of transcript of record or any supporting document)
- Proof of Employment Document (last 2 employers if applicable)
- Employment Check (last 2 employments for the past 5 years)
- Drug Test (10 Panel)

**Salary**: ₹19,000.00 - ₹22,000.00 per month

**Benefits**:

- Life insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- International voice process (required)
- good communication skills (required)
- 1 year experience (required)

Work Location: In person

**Speak with the employer**
+91 9121490366

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