Customer Care Executive in Travel/hospitality
4 months ago
**URGENT HIRING**
- CUSTOMER CARE EXECUTIVE IN _
- TRAVEL/HOSPITALITY_
**PRINCIPAL RESPONSIBILITIES**:
- Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
- Understand customer queries received through calls and act accordingly.
- Maintain a healthy and clean work environment & adhere to company policies and procedure.
- Continuous up gradation of process knowledge as required
**CRITICAL SKILLS REQUIRED**
- Excellent communication skills.
- Comprehension - Ability to clearly understand the problem statement
- Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
- Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
- Strong customer service focus:Ability to empathize with the customer - Prioritizing customer needs
**CANDIDATE SPECIFICATION**
**Must have**
**Certified professional lawyer, CAs**,).
**Good to have**
- Worked in Airlines Industry/ (reservation & ticketing)
- IATA certified/Trained on foundation/consultant course (Airlines business)
- Work on track & trace ( for logistic business)
- Experience of 0-3 years desirable.
- Experience in international call center will be an advantage.
- Experience of Air travel would be desired.
- Knowledge of Western culture would be an added advantage. (USA/UK culture)
**Important notes**:
- **SALARY - 23,000/- TO 24,000/-.**:
- 5 days working and any 2 week offs.
- Should be flexible in 24*7 shifts.
- Should be within Transport Boundary.
- IATA certification or Experience in airline ticketing would be an added advantage.
- Job location**:Kensington - Powai, Mumbai.**
**Thank you.**
**Job Types**: Full-time, Permanent
**Salary**: ₹23,000.00 - ₹24,000.00 per month
**Benefits**:
- Flexible schedule
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience in Travel/Hospitality/Ticketing?
- Are you comfortable with rotational shift?
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
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