Front Office Trainer

2 weeks ago


Gurgaon, India Lotus Petal Charitable Foundation Full time

**About the Organization** : Lotus Petal Foundation has been in the nonprofit sector for more than 10 years. Our objective is to create equal opportunities for underprivileged children living in urban and semi-urban areas to enable upward social mobility. We create high-impact interventions in Education, Nutrition, and Livelihood by using innovative methodologies, scientific rigor, use of data, and analytics for the child and also for his/her community. Alongside, we are proud to mention that we are “Great place to Work” certified for the 3rd consecutive year.

**Jeevika - **Jeevika is the skill development program of Lotus Petal Foundation. The focus is on developing communication skills and on building confidence within the child. In addition to studying for their courses, students also intern with various corporate and retail houses to get real time experience.

**Purpose of this position**:

- To Train students in Front Office Operations
- Fostering equal opportunity practices and encourage students’ association
- Paying attention to cultural or societal differences in dealing with the students

**Activity List**:
1. Planning and developing a training program by identifying the tasks performed by the front office staff, preparing step
- by - step procedures for each task, administering the training program, and reviewing the steps in the training process.

2. Train the students regarding how to attend greet and help customer, building rapport with them.

3.Stress management, time management, and organizational skills are some of the areas that need to be discussed

5.Constantly develop innovative training techniques to make training more effective and interactive.

6. Evaluate the effectiveness of each educational session and maintain the reports.

7. Maintain updated records of training curriculum and materials.

8. Provides job search/career information workshops and presentations as needed.

9. Facilitates career counselling, evaluation, skills training, job readiness training and other activities related to employment

10. Provide handling doubt sessions or query sessions for the students

11. Give appropriate assignments and projects for the students to make them grow with hands-on experience

12. To deliver course material as per the curriculum

13. Consults, facilitates, and maintains communication with parents, teachers, administrators, and pertinent agents on specific student and parent academic and educational matters.

14. Provides feedback and recommends appropriate action and solutions to individual student’s academic and educational needs and abilities.

**Qualifications/Skills**:
1. Knowledge and ability to use different training methodologies aligned
with the profile

2. Extensive knowledge of learning principles and modern training techniques

3. Must have experience as Departmental/On Job trainer.

5. Able to create content for the course

**About the person**:
**Educational Qualification **:Graduate degree in Hotel/Hospitality Management or Graduate degree in Travel &Tourism with specialization in Hospitality Management

At least 4 years’ experience in Hotels in the Front Office Department including one year as supervisory capacity.

Experience as Departmental Trainer/ On the Job Trainer would be essential

**Experience**:
1. Minimum 2 years in On the Job Trainer experience is an essential

2. Good English communication skills and personality.

**JOB LOCATION - Khasra No, 12/2 Dhunela Berka Road, Village Dhunela Sector-31, Tehsil Sohna Gurgaon - 122103, Haryana (India)**

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Expected Start Date: 15/05/2023
- Health insurance


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