Service Advisor

2 weeks ago


Guduvanchery Lake Chennai Tamil Nadu, India ONTIPS GROUP PRIVATE LIMITED Full time

HIRING MALE CANDIDATES ONLY

The service advisor is responsible for providing exceptional customer service and support to clients requiring vehicle maintenance or repairs. They serve as the primary point of contact for customers, assisting them in understanding their vehicle's service needs, estimating costs, scheduling appointments, and ensuring timely completion of work. The service advisor also communicates with technicians to relay customer concerns and ensure accurate diagnosis and resolution of issues.

**Responsibilities**:

- **Customer Service**: Greet customers courteously, listen to their concerns, and provide professional guidance and support throughout the service process.
- **Service Consultation**: Assess vehicle service needs based on customer input, vehicle inspection, and maintenance schedules. Provide recommendations for necessary repairs or maintenance work.
- **Estimation and Quoting**: Prepare accurate cost estimates for repairs or maintenance, ensuring transparency and clarity in pricing. Discuss estimates with customers and obtain approval before initiating work.
- **Appointment Scheduling**: Coordinate service appointments based on customer preferences, availability, and service department capacity. Manage service bay allocation efficiently to minimize wait times.
- **Work Order Management**: Create detailed work orders for technicians, including relevant customer information, service requests, and vehicle specifications. Prioritize and schedule work orders to meet customer expectations and service deadlines.
- **Communication**: Maintain open and clear communication with customers throughout the service process, providing updates on repair progress, additional findings, and any delays or changes to the initial estimate.
- **Quality Assurance**: Perform final inspections of completed work to ensure quality standards are met and address any discrepancies or customer concerns promptly. Seek feedback from customers to continuously improve service quality.
- **Documentation and Record-Keeping**: Maintain accurate records of customer interactions, service histories, work performed, and parts used. Input relevant data into computer systems or service management software.
- **Sales and Upselling**: Identify opportunities to upsell additional services, maintenance packages, or accessories based on customer needs, vehicle condition, and manufacturer recommendations. Provide information on warranties, service contracts, and promotional offers.
- **Compliance and Regulations**: Adhere to dealership or shop policies, procedures, and industry regulations governing vehicle servicing, safety, and environmental practices. Stay informed about manufacturer recalls, service bulletins, and warranty guidelines.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person


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