Front Office Assistant

6 months ago


Mohali, India Jafman Group Full time

A front office assistant in a hotel typically has various responsibilities, including:
1. **Guest Reception**: Greeting and welcoming guests, providing information about hotel services, and assisting with check-in/check-out processes.

2. **Reservation Management**: Handling room reservations, ensuring accuracy in bookings, and managing cancellations or modifications.

4. **Information Desk**: Providing information about local attractions, events, and services, helping guests navigate the hotel and its facilities.

5. **Cash Handling**: Processing payments, handling cash transactions, and maintaining accuracy in financial transactions.

6. **Key Management**: Issuing room keys and ensuring proper security measures for key control.

7. **Customer Service**: Resolving guest concerns, complaints, or requests promptly and professionally to ensure a positive experience.

8. **Administrative Tasks**: Performing general office tasks such as filing, record-keeping, and maintaining an organized front desk area.

9. **Collaboration**: Working closely with other hotel departments like housekeeping, maintenance, and management to ensure smooth operations.

10. **Technology Use**: Utilizing hotel management software, reservation systems, and other technology to streamline front office operations.

These responsibilities contribute to creating a positive first impression for guests and maintaining efficient hotel operations.

**Salary**: ₹13,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Mohali, Punjab (required)

Ability to Relocate:

- Mohali, Punjab: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8847001080


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