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Customer Service Representative

4 weeks ago

Kochi, India Chris Johnson Business IT Solutions Full time

**Roles & Responsibilities**:

- Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
- Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
- Follows up with customer via telephone following initial contact.
- Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
- Continued product education to better service customer calls.
- Maintains accurate daily record in tracker.

**Requirements**:

- Minimum 2+ years’ experience of International Voice Process (BPO) in a high volume, fast paced environment.
- Strong customer service and tele calling skills.
- Experienced with Web Based Applications and Windows.
- Ability to manage sensitive and critical client information.
- Excellent verbal and written communication skills.
- Problem solving and decision-making skills.
- Superior closing skills.
- Ready to work in night shifts (Rotational)

**Salary**: From ₹16,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
- International voice process: 2 years (preferred)

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