Chat Process Executive
3 weeks ago
**Job description**:
We are looking for an active, energetic Client Support Executive, who is responsible for clients help for all tech challenges faced while using the Product and services provided.
**Experience**: 3 months - 1 year
**Location **:Mohali
**Roles & Responsibilities**:
- Attending,Understanding & responding to Customer queries/issues over chat.
- Will be responsible for facing customers, gathering requirements and providing possible solutions.
- Escalating the clients/ process to the manager
- Analyse and identify process changes or product enhancements required & suggest if any.
**Requirements**:
- Should be active, energetic, and enough smart to understand the customer\'s queries.
- Sharp understanding and memory of how software/product work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
**Benefits**:
- 5 Days working.
- Healthy and friendly working environment.
- Attractive incentive plans.
- Good Employee Welfare Culture (Fun Friday Activities)
**Salary**: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Flexible schedule
- Leave encashment
- Provident Fund
Schedule:
- Monday to Friday
**Experience**:
- Chat support: 1 year (preferred)
**Language**:
- English (required)
Shift availability:
- Night Shift (required)
Ability to Commute:
- Sahibzada Ajit Singh Nagar, Punjab (required)
Work Location: In person
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