Customer Service Representative

3 weeks ago


Mumbai Maharashtra, India Staunch Recruitment Consultants Full time

Hi

Job Role - **Customer Care Loyalty and Retention Executive**

Location **- **Parel

Qualification - Any Graduate

Experience - 2 Years of relevant experience

**REQUIRED EXPERIENCE/ COMPETENCIES**:

- Good hold on Language - Verbal and written
- Must have knowledge of MS Word, Excel, and PowerPoint

**PURPOSE**: The Customer Care Loyalty and Retention Officer is responsible for proactive relationship building with Customers and Agents. This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive relationship building, listening to concerns/addressing issues, and educating on available products and services. A customer-oriented focus is necessary in order to preserve long term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills and displays good-judgment and has experience in a direct customer interaction.

**DUTIES & RESPONSIBILITIES**:

- Develops, routes, and gains approval for all outbound calling programs, to include Welcome Calls, Customer Regimen, and others. Writes purposes, scripting, and performance metrics and goals.
- Complete Welcome Calls to engage and greet new Agents and Customers into the SEACRET family.
- Reports completion of calls as well as information received. Notifies Manager of trends and concerns seen or noted.
- Looks for opportunities to celebrate achievements and “good news” heard from customers and to ensure other departments hear “what is working”
- Educate customers regarding new product offerings, helps grow monthly autoship programs and retention on programs
- Provide tailored responses that match the caller’s expectations and demonstrate a sense of urgency for their request
- Builds strong rapport by utilizing interpersonal skills, asking clarifying questions, and anticipating member needs
- Build positive working relationships with Agents/Customers to increase repeat business
- Improve service by communicating and assisting individuals to understand member needs, providing guidance, and feedback
- Develop strategies and recommendations to retain customers before cancellation based on working with inactive Customers/Agents
- Provide solutions or promotional offers designed to retain the caller as a member of the RW family
- Document all customer interactions in the appropriate databases
- Enhance customer loyalty and upsell accordingly
- Study, analyze and report on customer feedback methods (e.g. scorecards, business reviews, complaints) relative to products, services and innovation
- Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution

**QUALIFICATIONS**:

- Must demonstrate passion and enthusiasm for the company.
- Strong organizational and communication skills, team orientated philosophy, and problem-solving skills.
- Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines.
- High levels of integrity and discretion.
- Ability to communicate effectively with a variety of constituent groups such as senior management, peers, and outside vendors.
- Highly motivated, organized individual who is able to work effectively with mínimal supervision.
- Strong computer skills, specifically spreadsheets and data management.
- Sound judgment and flexibility in balancing competing priorities.
- Ability to take on increased responsibilities as the position advances.
- Other duties as assigned by management.

In this regards if you fit in to the requirement request you to forward updated resume mentioning current salary drawn, expected and notice period required.

Regards

Prajwal

**Salary**: ₹20,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



  • Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time

    **Customer Service Representative (Sales Focused)** **Location**: Chowpatty, Malabar Hills, Mumbai **Type**: Full-Time **Working Hours**: 6 days a week, 8 hours a day Must have at least 2yrs of experience **Preferred Gender**: Female About the Role We are seeking a dynamic and results-driven Customer Service Representative to join our team. This role is...


  • Chandivali, Mumbai, Maharashtra, India DA3Technologies Full time

    **Location**: **Chandivali, Mumbai, Maharashtra** **Role Description** This is a full-time on-site role for a Customer Service Representative at one of our top client in Mumbai. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your daily tasks will include addressing...


  • Mumbai, Maharashtra, India Shott Amusement Limited Full time

    **Customer Service Representative** Designation - Customer Service Representative Working Location - Andheri (W), Mumbai Education Required - S.S.C or H.S.C. College Student or Fresher can apply Age Criteria - 18 to 26 Years Job Timings - For Male - 1 PM TO 10 PM & 2PM TO 11PM & 3 PM TO 12 AM & 4 PM TO 1 AM (Rotational Shift) For Female - 10:30 AM TO...


  • Kandivali, Mumbai, Maharashtra, India The Student Scoop Full time

    **Role Description** This is a full-time on-site role for a Customer Service Representative at The Student Scoop. As a Customer Service Representative, you will be responsible for the following: (i) Interaction with students and parents on a routine basis for providing exceptional customer support, ensuring customer satisfaction and positive customer...


  • Mumbai, Maharashtra, India JAC Recruitment India Full time

    Customer Service Representative - (Mumbai) **Job title**: Customer Service Representative - (Mumbai) **Location**: Mumbai **Specialisation**: Healthcare & Life Sciences **Salary**: INR 500,000 - 600,000 (Annual) **Reference**: PR/108145 **Contact details**: Gauri Bhardwaj **Job published**: April 26, 2024 14:25 **Position Name**: Customer Service...


  • Andheri West, Mumbai, Maharashtra, India Symphony Tech Solutions & Consultancy Full time

    A Top IT hardware company based in Mumbai _Andheri West is looking for Customer Serivce Representative Location : Mumbai _Andheri West Years of experience: 2+ years Salary: 30K Culling together a clear, well-defined list of customer service representative tasks and responsibilities is the first step in creating a thorough job description for a customer...


  • Mulund West, Mumbai, Maharashtra, India Enrolsy Full time

    **Customer Support Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you...


  • Mumbai, Maharashtra, India Skyjet Express and logistics pvt ltd Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...


  • Navi Mumbai, Maharashtra, India ARME Consulting Full time

    **Position: Customer Service Representative** **Job type: Full time/ Part time** **Requirements**: - Education: HSC and above - Qualification: Fresher & Experienced - Rotational shift **Job Description: - ** This role involves resolving customer queries through various channels including order calls. As a customer support representative, you will be...


  • Mumbai, Maharashtra, India Stratton Hr Full time

    _**Hiring for International Customer Service Executive **_(No Sales No Targets) **HR Gunjan: 9082254594** **Job Role**: Customer Service Representative **Job Location**: Malad/ Andheri West **Salary: 20,000 to 40,000** ( depends upon last in hand and experience) - Freshers and Experience both are welcome **Job Types**:Full-time, UK/US Shift, Rotational,...


  • Mumbai, Maharashtra, India GCS Consulting Services Full time

    **Position: Customer Service Representative** **Location: Mumbai, Maharashtra** **Requirements**: - Minimum 1 year BPO experience or any customer service experience. - Minimum Qualification HSC. - Excellent communication skills in English. - Strong problem-solving and customer service skills. - Ability to handle customer inquiries and complaints...


  • Mumbai, Maharashtra, India GCS Consulting Services Full time

    **Position: Customer Service Representative** **Location: Mumbai, Maharashtra** **Requirements**: - Minimum 1 year BPO experience or any customer service experience. - Minimum Qualification HSC. - Excellent communication skills in English. - Strong problem-solving and customer service skills. - Ability to handle customer inquiries and complaints...


  • Mumbai, Maharashtra, India Stratton Hr Full time

    _**Hiring for International Customer Service Executive **_(No Sales No Targets) **HR Gunjan: 9082254594** **ONLY WORK FROM OFFICE NO WFH** **Job Role**: Customer Service Representative **Job Location**: Malad/ Andheri West **Salary: 20,000 to 40,000** ( depends upon last in hand and experience) - Freshers and Experience both are welcome **Job...


  • Mumbai, Maharashtra, India First Source Full time

    Designation Customer Service Representative **Salary**: 25k Location: Malad W 2 rotational week off 24 by 7 shift Freshers and experienced both will do Need excellent communication skills with English HSC and graduate both will do **Benefits**: PF Medical benefits Pick up and drop available. **Job Types**: Full-time, Fresher **Salary**:...


  • Mumbai, Maharashtra, India Viztar Business Solutions Full time

    Opening for Customer Service Representative Required - BFSI Experience, Insurance Experience ,Should have good knowledge of excel, Need Good Communication **Salary**: - up to 25k inhand Week off: - Sunday Location: - Turbhe Time: - 9:30am to 6:30pm **Salary**: ₹10,677.07 - ₹20,000.00 per month Schedule: - Day shift Supplemental pay types: -...


  • Santacruz East, Mumbai, Maharashtra, India Scymes Services Pvt. ltd Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Mumbai, India STECH HR Solution Full time

    **Customer Service Representative Job Description Template** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are...


  • Mumbai, Maharashtra, India Selections Hr Services Full time

    Urgent Hiring Customer Service Representatives Location - Mumbai, Thane, And Navi Mumbai Shift - US & Uk Shift Rotational Shift Salary for HSC and Graduate Freshers - 18k Salary for Experienced upto 38k Overtime Incentives and Performance incentives is available One way drop as well **Job Types**: Full-time, Permanent, Fresher Pay: ₹18,000.00 -...


  • Pune, Maharashtra, India enhanceplus Consultant Full time

    **Job Overview**: We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers’ queries and resolve them as...


  • Andheri, Mumbai, Maharashtra, India Recruitery Full time

    **Position: Customer Service Representative (Inbound Support)** **Company**: MNC **Location**: Andheri East **About Us**: It is a leading multinational corporation in the stock market industry, dedicated to providing exceptional financial services to our clients worldwide. We pride ourselves on delivering top-notch customer support and fostering a...