Temp Staff

2 months ago

Bengaluru, India Oracle Full time

Job description displayed in the job postingCustomer Data Operations comprises of Finance Data Desk, Sales Data Desk, Customer Agreements, Install Base, Cloud Subscription Data Management, & Non Revenue Orders. The responsibility of the team is to maintain accurate customer Data & provide uninterrupted service to our customers. Teams focus is on enhancing customer experience by imbibing Agile, Willingness to change status quo, Accountable, Responding with Sense of Urgency & Engaging for building Trust - AWARE values

**Job Responsibilities
- Work on assigned Service requests, primarily catering to Saudi requests. Will also support other regional requests when required.
- Act as the first point of contact for operations
- Ensure the desired Service level Agreements (production, Quality, TAT etc.) are met
- Identify improvement opportunities (proactive and reactive)
- Display Customer Centric behavior
- Collaborate closely with training and quality team
- Provide necessary guidance and support to testers

**This role reports into Assistant Manager/Deputy Manager**

**Key Skills
- Strong written and interpersonal communication skills, English and **ARABIC language proficiency is mandatory.**:

- Good quantitative and analytical skills
- Should have problem solving capabilities
- Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
- Demonstrate good listening and comprehension skills **(ARABIC & English)**:

- Should be a team player with good interpersonal skills
- Ability to manage priorities and meet deadline

**Key Competency
**- Communicating for Impact**
- Articulates clear and concise messages Listens, understands and responds openly to the ideas of others
- Uses a wide range of interpersonal styles and approaches to influence others
- Builds credibility by contributing expertise and provides accurate and relevant information in a timely manner
- Creates easy to understand and accurate business communications

**- Collaboration**
- Builds trust, mutual support and understanding with colleagues
- Demonstrates acceptance and respect for others
- Values diverse thinking and seeks to understand different perspectives and cultures
- Demonstrates value as a team player both within and across teams

**- Performance drive and Execution**
- Perseveres to deliver against objectives and takes personal accountability for own performance
- Knows what level of performance is expected and how to get support as required
- Demonstrates attention to detail in all aspects of work
- Acts with a sense of urgency and confidence to deliver quality work in a timely manner
- Demonstrates resilience in the face of challenging situations
- Delivers results while ensuring compliance with Oracle's Code of Ethics and Business Conduct

**- Mastering Complexity**
- Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
- Gathers appropriate data and diagnoses root cause of issues
- Tackles problems enthusiastically; views problems as a challenge
- Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner
- Draws accurate conclusions from qualitative and quantitative data

**- Change Agility**
- Shows willingness to adjust to changing work environments
- Offers ideas on where improvements could be made
- Works efficiently in situations of uncertainty

**- Competitive Edge**
- Demonstrates understanding of unique internal and/or external customer needs and how to meet them
- Implements improvements in efficiency, effectiveness, and productivity
- Values and explores ideas and suggestions made by others
- Considers alternatives to existing assumptions, practices, and thinking

**- Inspirational Leadership**
- Leads by example and personally models positive values, inclusive behaviors, and work practices
- Projects confidence, expertise, and authority
- Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers
- Exhibits, promotes, and supports ethical behavior and business practices; complies with Oracle's standards of ethics and business conduct
- Proactively seeks feedback and focuses on developing relevant capabilities.

**Basic Requirements**
- Any Graduate with 3-6 years of relevant experience

Flexible to work in shifts-
- Job description displayed in the job postingCustomer Data Operations comprises of Finance Data Desk, Sales Data Desk, Customer Agreements, Install Base, Cloud Subscription Data Management, & Non Revenue Orders. The responsibility of the team is to maintain accurate customer Data & provide uninterrupted service to our customers. Teams focus is on enhancing customer experience by imbibing Agile, Willingness to change status quo, Accountable, Responding with Sense of Urgency & Engaging for building Trust - AWARE values

**Job Responsibilities
- Work on assigned Service requests, primarily catering to Saudi requests. Will also support other region

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