Customer Care Executive
3 weeks ago
**Roles and Responsibilities**
- The Patient Relationship Officer will be responsible for making outbound calls to customers/Patients.
- Need to check their well-being and the medicine requisition for the month.
- Proper follow ups with the patient related to their health and doctor checkups.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
- Associate must reply to those queries in a set format.
- Responsible for updating the conversation in CRM.
- Responsible to take the feedback from the patients and share with the concerned person/deptt.
- Taking follow-ups from management for the complaints and feedback closure.
- Transfer the call to other departments if required etc.
- Handle all the complaints of patients and pacify them.
**Competencies and Skills Required**
- Good communications skills
- Empathy and Problem-solving skills.
- Ability to listen proactively.
- Good interpersonal skills
- Ability to handle work well and maintain quality
**Qualifications/Other Requirements**
- Only Science (PCB) Graduate.
- 1 to 3 years of experience in voice calling.
- Empathy and Problem-solving skills.
- Ability to listen proactively.
- Ability to handle work well and maintain quality
**Language Skills
- Tamil, Telugu, Kannada, Malayalam, English and Hindi**
**Workdays per week: 6 days (Rotational week off)**
**JOB Location - Sector - 49 (Sohna Road) Gurgaon**
Pay: ₹16,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental pay types:
- Overtime pay
Application Question(s):
**Education**:
- Bachelor's (required)
**Experience**:
- Customer support: 1 year (required)
- total work: 1 year (preferred)
**Language**:
- Kannada (required)
- English (required)
- Tamil (required)
Work Location: In person
Expected Start Date: 01/05/2024
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