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Junior Customer Service Executive

1 month ago

Ahmedabad Gujarat, India Stepin Solutions Full time

**About Stepin Solutions**:

- Stepin Solutions is the market leader in Backend IT operations, having customers from 33+ countries, having partners in Israel and USA. We started our journey in 2011 with 2 teammates which has now grown to 50~ people. We invite you to join our crazy and inspiring team with a mission to grow the organization together.

**Job Summary**:

- generating reports from various tools, combining those in MS Excel and other relevant tools.
- Monitoring software performance and issuing alerts in the event of a malfunction.
- and mobile-friendly, and bug-free.
- Generating backups
- Other relevant backend IT operations
- understand, interpret, diagnose, and resolve customer problems.
- 24/7 monitoring and management of events affecting technology services and infrastructure takes place.

**Required Qualifications**:
**Preferred Qualifications**:

- College or University degree in Computer Science or a related discipline

**Requirements**:

- Ability to multitask, prioritize and manage time effectively
- Ability to quickly grasp and understand new tasks and concepts
- Ability to troubleshoot customer problems (Ex: DNS, Domain pointing, and Domain Tracking)
- Punctuality towards the responsibilities
- Handling Pressure in Emergency Situations patiently
- They should also have experience in customer service, including troubleshooting technical issues and providing customer support in a timely manner.
- Good with online error monitoring tools

**Skills**:

- Time management
- Strong problem-solving skills
- Quality focus
- Positive attitude
- Proactive incident handling

**Benefits**:

- Hybrid Work Mode
- Full-time employment.
- EPF/ESIC as per Govt. compliance guidelines.
- Yearly increments on the basis of your performance.

**Working days**:Rotational shifts

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Rotational shift

Application Question(s):

- Ready for relocate?

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person