Account Coordinator

7 months ago


Bengaluru Karnataka, India Deluxe Media Full time

Job

Account Coordinator

Description
- Processing all new work from the Client.
- Independently sorting through the inbox and taking on exclusive tasks or projects within the team.
- Setting up projects on SNL and Sfera and sending out work requests to the production teams. (Setting up process includes SPM searches, profile, language, billing and delivery specs tabs on SNL & prod notes and their equivalents on Sfera)
- Materials check - proxy and script. Follow up with the Client on missing/erroneous scripts and/or proxies.
- Ensuring that files are completed on a timely manner by liaising with Production.
- Set up POA for all atypical projects involving other teams.
- Sending any updates received from the Clients on projects to keep every dept in the loop.
- Tracking his/her projects every day to ensure there is no delay in delivering to the Client.
- Prioritizing any critical or time sensitive orders with production before the commencement of work.
- Daily Follow-up of all WIP projects and missing elements, responding to extension requests based on
- Ensuring the deliverables are of high quality and troubleshooting to minimize errors.
Acting on Client rejections on priority. (This would include research and response to the Client with a detailed root cause analysis.)
- Ensure the Client is billed accurately and in a timely fashion for all of his/her projects.
Participate in team calls involving representatives from one or more of the global offices.
- Act as a means of clarification for all departments and offices.


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