Rescue Co-ordinator

**Job description**

**About us**: Sarvoham is a non-profit organization dedicated to caring for animals in Bangalore, India. It was established in April 2017 whose mission is to 'Rescue, Shelter, Protect & Rehome.' Currently Sarvoham is home to 200+ dogs, many of whom were abandoned, lost or too old to survive by themselves.

**What are we looking?**

We are looking for a young and energetic person who loves and cares for street dogs and who is customer oriented.

**Typical Task**:

- Attending to animal rescue and distress call and dispatching the ambulance on priority basis;
- Update the pet owners on the status of the ambulance until the animal is picked up;
- Maintaining the data of the pet owners and pet rescued in RMS such as rescue calls, animal rescued details etc.;
- Helping pet owners to understand on the help line number IVR queries;
- Entering details of the pet owners and the animal in the medical treatment record and passing on to the medical team;
- Scheduling the ambulance for release of the recovered pets; and any other tasks assigned;
- Following up on the unattended rescues until the animal has received help and closing of the case;
- Requesting for google reviews from the hot reporters;
**Who can apply?**
- Strong communication in English, Kannada and Hindi (Verbal & Written)
- Quick Learner in all organization processes
- Prior exposure of the customer service process
- Good presentation skills
- Graduate in any discipline
- Kind and passionate approach
- Proficiency in Microsoft Office
- Professional attitude and appearance
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Immediate joiner
- Minimum 2 years of work experience in customer service

**Offer Summary**:

- Salary: 15,000 to 35,000 per month
- Work Shifts: 9 hrs (Incl. 1 hour break)
- Work Days: 6 days a week
- Work Location: JP Nagar 8th Phase, Bangalore

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**
+91 9164131092