E-commerce Assistant
2 weeks ago
**Overview**:
As an E-commerce Assistant, you will play a crucial role in supporting the day-to-day operations of our online retail platform. You will work closely with the e-commerce team to ensure smooth functioning of the websites, optimize product listings, manage inventory, and enhance the overall customer experience. This role requires a detail-oriented individual with strong organizational skills and a passion for e-commerce.
**Responsibilities**:
- **Product Management**:
- Upload new products to the website, ensuring accurate and compelling product descriptions, images, and specifications.
- Regularly update product listings with relevant information such as pricing, inventory levels, and promotions.
- Monitor product performance and identify opportunities for optimization.
- **Inventory Control**:
- Manage inventory levels to prevent stockouts and overstock situations.
- Conduct regular inventory audits to maintain accuracy and minimize discrepancies.
- **Order Processing and Fulfillment**:
- Process online orders promptly and accurately, ensuring timely shipment and delivery.
- Monitor order statuses and address any issues or delays in fulfillment.
- Coordinate with logistics partners to optimize shipping processes and minimize delivery times.
- **Customer Support**:
- Assist customers with order-related queries, product information, and returns/exchanges.
- Strive to provide excellent customer service and enhance customer satisfaction.
- **Website Maintenance**:
- Monitor the website for any technical issues or glitches and escalate to the appropriate team for resolution.
- Collaborate with web developers and designers to implement site updates and improvements.
- Conduct regular quality checks to ensure a seamless and user-friendly online shopping experience.
- **Data Analysis and Reporting**:
- Compile and analyze e-commerce data such as sales metrics, website traffic, and customer behavior.
- Generate reports to track key performance indicators (KPIs) and identify trends or areas for improvement.
- Utilize insights from data analysis to inform strategic decision-making and optimize e-commerce operations.
- **Requirements**:
- Knowledge of ecommerce marketplaces like Amazon, Flipkart, eBay, Etsy, Walmart, etc.
- Speaking and writing English.
- You must be a Bengali and from Kolkata.
**Job Types**: Full-time, Fresher
**Salary**: ₹8,000.00 - ₹10,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- E-commerce: 1 year (preferred)
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 8240201880
Expected Start Date: 01/04/2024
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