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Customer Relationship Executive

8 months ago

Nashik, India Paradigm Consultancies Full time

**JOB DESCRIPTION**

**Education:

- Any Graduate Can Apply.**

**Languages:

- ** **Fluent English, **Hindi And Marathi

**Experience:

- **
- Total Experience:

- 1 Year
- Minimum Experience:

- 6 Months

**Responsibilities**:

- Be the main point of contact for customer inquiries and issues.
- Build and maintain strong customer relationships to foster loyalty.
- Address customer concerns promptly through various communication channels.
- Collaborate with teams to resolve customer problems efficiently.
- Record interactions and maintain accurate customer records.
- Provide product information and assist in decision-making.
- Follow up to ensure customer satisfaction after resolutions.
- Gather feedback and contribute to service improvements.
- Stay informed about products, services, and industry trends.
- Handle escalated issues with professionalism and empathy.
- Participate in training and engage in customer engagement efforts.

**Requirements**:

- Possess excellent communication and problem-solving skills.
- Show empathy, patience, and diplomacy in customer interactions.
- Familiarity with CRM software and multitasking abilities.
- Maintain organizational skills and attention to detail.
- Adapt well to fast-paced and changing environments.
- Display positive attitude and willingness to learn.
- Flexibility for shift work, including weekends if necessary.

As a Customer Relations Executive, you'll play a pivotal role in maintaining positive customer interactions, resolving concerns, and contributing to overall customer satisfaction and loyalty.

**CANDIDATE SHOULD BE AN IMMEDIATE JOINER**

**WE ARE HIRING 50+ APPLICANTS**

**Salary**: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 9096929239