Customer Relationship Executive
6 months ago
**JOB DESCRIPTION**
**Education:
- Any Graduate Can Apply.**
**Languages:
- ** **Fluent English, **Hindi And Marathi
**Experience:
- **
- Total Experience:
- 1 Year
- Minimum Experience:
- 6 Months
**Responsibilities**:
- Be the main point of contact for customer inquiries and issues.
- Build and maintain strong customer relationships to foster loyalty.
- Address customer concerns promptly through various communication channels.
- Collaborate with teams to resolve customer problems efficiently.
- Record interactions and maintain accurate customer records.
- Provide product information and assist in decision-making.
- Follow up to ensure customer satisfaction after resolutions.
- Gather feedback and contribute to service improvements.
- Stay informed about products, services, and industry trends.
- Handle escalated issues with professionalism and empathy.
- Participate in training and engage in customer engagement efforts.
**Requirements**:
- Possess excellent communication and problem-solving skills.
- Show empathy, patience, and diplomacy in customer interactions.
- Familiarity with CRM software and multitasking abilities.
- Maintain organizational skills and attention to detail.
- Adapt well to fast-paced and changing environments.
- Display positive attitude and willingness to learn.
- Flexibility for shift work, including weekends if necessary.
As a Customer Relations Executive, you'll play a pivotal role in maintaining positive customer interactions, resolving concerns, and contributing to overall customer satisfaction and loyalty.
**CANDIDATE SHOULD BE AN IMMEDIATE JOINER**
**WE ARE HIRING 50+ APPLICANTS**
**Salary**: ₹18,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Speak with the employer**
+91 9096929239
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