Customer Relationship Executive

3 weeks ago

Nashik Maharashtra, India Sagar Collection Full time

**Key Responsibilities**:

- **Client Interaction**: Act as the primary liaison between the company and assigned clients, developing a thorough understanding of their business objectives and goals.
- **Customer Retention**: Identify opportunities to increase customer retention and satisfaction, proactively addressing concerns and anticipating client needs.
- **Account Management**: Manage a portfolio of clients, ensuring that each receives personalized service and that their expectations are consistently met or exceeded.
- **Problem Resolution**: Respond promptly to customer inquiries and complaints, providing quick and effective solutions and following up to ensure resolution.
- **Relationship Building**: Establish strong, trust-based relationships with clients to encourage repeat business, loyalty, and referrals.
- **Data Analysis**: Analyze customer data and feedback to identify trends and insights that can drive service improvements and enhance the customer experience.
- **Product/Service Knowledge**: Maintain an in-depth understanding of company products, services, and policies to offer accurate and relevant information to clients.
- **Feedback Loop**: Gather and document customer feedback, relaying relevant information to the internal team to support product and process improvements.
- **Cross-Functional Collaboration**: Work closely with sales, marketing, and product teams to ensure client needs are addressed and met.

**Qualifications**:

- **Education**: Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
- **Experience**: 5 + years of experience in customer service, account management, or a related field, preferably in a B2B environment.
- **Skills**:

- Strong interpersonal and communication skills.
- Proficiency with CRM software (e.g., Salesforce, HubSpot).
- Excellent problem-solving abilities and a proactive mindset.
- High level of organizational and multitasking skills.
- Ability to analyze data and use insights to drive customer satisfaction and retention.

**Core Competencies**:

- **Empathy and Client-Centricity**: Understands and empathizes with customer needs and can develop solutions that add value to clients.
- **Detail-Oriented**: Accurately handles client information and follows up on all commitments.
- **Adaptability**: Able to adapt to different personalities, industries, and client needs.
- **Results-Driven**: Focused on achieving measurable outcomes that improve client satisfaction and support business objectives.

**Work Environment**:
This is a client-facing role, often requiring flexibility to accommodate client schedules, including potential travel or after-hours support for critical issues.

The Experienced Customer Relationship Specialist role is vital for nurturing client relationships, driving satisfaction, and sustaining long-term customer loyalty. This role requires a blend of communication, analytical, and problem-solving skills.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus

Work Location: In person

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