Associate, Solutions Operations

3 weeks ago

Gurugram Haryana, India Gerson Lehrman Group Full time

**Associate/ Senior Associate, Survey Programming**

The Survey Associate will be responsible for accurate and timely online programming and edits of GLG surveys with fast turn-around time, across various industry verticals, population geographies, and client types. Quality and thoughtful survey programming rely on a Team that considers the most viable and actionable data capture. This will ensure positioning clients to qualify and quantify industry/market trends through commercial assessments, product forecasting, and general marketplace analysis.

The Survey Team facilitates the execution of hundreds of surveys per month. This position requires meticulous attention to detail, a keen analytic outlook, excellent written and verbal communication skills, as well as, a passion for cutting edge operational execution, following advancements in complex online survey coding and project management.

**Key Responsibilities**:
Working with the Global Survey Team, the Survey Associate will:

- Program, edit and perform QC for online surveys - including survey flow, logic, term points, quotas and grammatical correctness to meet clients’ specific requests
- Review survey design content to ensure they meet GLG’s bar for both quality and compliance
- Establish and build strong working relationships with colleagues within the Global Survey team and the broader GLG team

**Required Skills**:
GLG attracts employees from the most distinctive professional and academic backgrounds. Across all our positions, we insist upon integrity, creativity, intensity, flexibility, and professionalism.

For this position, we seek applicants with a bachelor’s degree from top-tier colleges or universities, or equivalent work experience in a related field.
- 2-6 year of experience with online survey programming platforms preferably “Decipher”
- Knowledge of Python, HTML/XHTML, CSS and JavaScript, and jQuery is a must
- Experience/familiarity with complex design, programming and online data deliverables in the market research field a strong plus
- Should be willing to work in night shifts (US Hours) and over the weekend/holidays
- Proven ability to independently work in a rigorous, fast-moving environment
- Superior writing, logic and interaction skills; including oral and organizational skills
- Experience collaborating with team-members in a high-throughput, deadline-driven, process-oriented, client-servicing environment
- Manage project timelines in a transparent, up front and proactive capacity; immediately escalating issues that may be obstacles to meeting projected deadlines.
- Ability to handle multiple projects and prioritize, identify, and solve problems individually

**About GLG / Gerson Lehrman Group**

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

**EEO Policy Statement**:
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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