Customer Care Representative

3 weeks ago


Connaught Place Delhi Delhi, India zaimboo.in (Sanskriti Bazaar Pvt. Ltd.) Full time

**Job Description: Customer Care Representative (E-commerce)**

**Company Overview**:
Zaimboo is a leading e-commerce platform that specializes in providing high-quality products to customers across various categories. With a focus on customer satisfaction and excellence, we strive to deliver exceptional service and build lasting relationships with our valued customers.

**Position: Customer Care Representative**
**Location: Delhi (Rajiv Chowk, Connaught Place)**

**Job Summary**:
As a Customer Care Representative at Zaimboo, you will be the first point of contact for our customers, providing assistance, resolving queries, and ensuring an outstanding customer experience. You will play a crucial role in maintaining customer satisfaction and loyalty while representing our brand with professionalism and empathy.

**Key Responsibilities**:

- Assist customers with product information, order placement, order tracking, and issue resolution.
- Provide personalized assistance to address customer concerns and ensure a positive resolution.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Collaborate with internal teams, including operations, logistics, and marketing, to address customer issues and improve overall service delivery.
- Identify and escalate priority issues or trends to the appropriate department for further investigation and resolution.
- Stay updated on product knowledge, company policies, and industry trends to provide informed assistance to customers.
- Uphold Zaimboo's brand reputation by delivering exceptional service and fostering positive customer relationships.

**Qualifications and Skills**:

- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in customer service, preferably in an e-commerce or retail environment.
- Excellent communication skills, both verbal and written, with a strong command of English and Hindi.
- Empathetic and patient demeanor with the ability to handle customer inquiries and complaints professionally.
- Strong problem-solving skills and attention to detail to effectively resolve customer issues.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Flexible schedule with the ability to work evenings, weekends, and holidays as needed.

**Benefits**:

- Competitive salary package with performance-based incentives.
- Comprehensive training and ongoing professional development opportunities.
- Dynamic and supportive work environment with opportunities for growth and advancement.
- Employee discounts on Zaimboo products and services.
- Health insurance and other benefits as per company policy.

At Zaimboo, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. Join us in shaping the future of e-commerce and delivering exceptional service to our customers.

**Job Types**: Full-time, Permanent

Pay: ₹11,000.00 - ₹21,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person



  • Delhi, Delhi, India Capri Group Full time

    **About the Company** Capri has 45+ years of rich experience in manufacturing of voltage stabilizers. We have 4 manufacturing units & 10 branch offices along with service centres across the country. We are OEMs to multinational companies from the past 30 years and are the best quality manufacturers of voltage stabilizers. Our quality is by far the most...


  • Okhla, Delhi, Delhi, India Helpmate Full time

    **Job Title: Customer Service Care Representative** **Location**: Ghazipur Delhi **Salary Range**: INR 16,000 - 20,000 per month **Experience**: 1-2 years **Responsibilities**: 1. Handle inbound and outbound calls from customers in a professional and courteous manner, addressing inquiries, resolving issues, and providing information about products or...


  • Delhi, India Sunrise Job Consultancy Full time

    Job Title: Customer Care Representative Roles And Responsibilities: To make or recieves calls of the customers. To resolve the queries of the customers. Providing satisfaction to the customers. Providing assistance to the customers.


  • Delhi, India Luxury care Full time

    **Customer Service Representative |Female only | 1+ yr Exp | Moti Nagar, Delhi** - Follows up with all enquiries and direct customers to ensure customer satisfaction - Follow up with existing customer and reach out for service reminders and pending work - Attend customer gracefully with detailed work introduction for best impact - Sincere, quick learner,...


  • Kirti Nagar, Delhi, Delhi, India Luxury care Full time

    **Customer Care Executive** I **Females only** I **Excellent communication skills** **LUXURYCARE (Automobile workshop)** - Moti Nagar, Delhi I Immediate Joiner **Daily Task -** - Regular calls to enquiries - Contacting existing customers for service reminders - Managing data and CRM portal **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: -...


  • Delhi, India Rxcruit Advisors Full time

    **NOTE: APPLY ONLY IF COMFORTABLE WITH Greater Kailash 1, Delhi LOCATION.** **Preferred: FLUENCY IN ENGLISH LANGUAGE IS A MUST** **Role Description**: This is a full-time on-site role for a Customer Care Executive located in Greater Kailash 1. The Call Customer Care Executive will be responsible for providing excellent customer service, ensuring customer...


  • Model Town, Delhi, Delhi, India othala solutions pvt ltd Full time

    Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties...


  • Sadar Bazaar, Delhi, Delhi, India othala solutions pvt ltd Full time

    Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties...


  • Maujpur, Delhi, Delhi, India PARCHAM IMPEX Full time

    We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction. **Key...


  • Delhi, India Bansal Trading Company Full time

    **Company Profile**: we are pleased to introduce Bansal Trading Company as importers, exporters, distributors, and export representatives catering to a variety of industries like plastics, masterbatches, pigments, PVC Leather, Personal Care and Home Care, Metal Pre-treatment and Paints, Inks, and Coatings. We have an experience of more than 65 years and are...


  • Delhi, India Kinal global care Private limited Full time

    Age : 18 to 30 2. Location : Delhi 3. Experience : Fresher 4. Deliver world-class service and go out of your way to find solutions and make our Traya users delighted in a fast-paced, structured customer care environment 7. Ensure complete ownership of customer queries and guarantee end-to-end satisfaction with our services 8. List down the necessary...


  • Connaught Place, Delhi, Delhi, India Ls Hireman consulting Pvt Ltd Full time

    Roles & Responsibilities: - Handling inquiries / complaints from customers, targeting the satisfactory closure. - Developing relationship with premium clients, thus enhancing the business. - Providing help and advice to customers using the organization’s product or services. - Revert to the clients thus confirming the service. - Collaborate with the...


  • Anand Parbat, Delhi, Delhi, India PARCHAM IMPEX Full time

    We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction. **Key...


  • Delhi, Delhi, India Tag investments Full time

    **Profile _ Customer care Executive** **Salary**: 15K IN-Hand (14.2K + ESIC+ PF) **Job Type**:Full-time, Day Shift, Customer Service (No Sales/Targets) We are currently hiring Customer Service Representatives for a reputable company located near Moti Nagar Metro Station in West Delhi. This is a full-time position offering a fixed salary with no sales...


  • Delhi, India IRC INNOVATIONS Full time

    **Full Job Description** Answer phone calls in a more professional manner and provide information about products and services as required by the callers They are responsible for taking or cancelling orders, and obtaining details of customer complaints Keep records of interactions and transactions of customer; keeping record of details of customer...


  • Karol Bagh, Delhi, Delhi, India ags talent expert Full time

    We are currently hiring experienced Customer Care representatives for a loan process. Salary is 18300/Month inhand Same day Interview Day shift immidiate joining **Salary**: ₹18,000.00 - ₹22,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Karol Bagh, Delhi, Delhi: Reliably commute or planning to relocate before starting...


  • Connaught Place, Delhi, Delhi, India Solphaze Energy Full time

    Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Handling customer concerns and complaints in a timely manner. - Establishing a positive rapport with all clients and customers via phone. Handling queries, doing itineraries and costing. - Maintaining all the PR operations including Birthday/ anniversary...


  • Kirti Nagar, Delhi, Delhi, India TechBricx IT Solutions Full time

    We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction. **Key...


  • Delhi, India BHOOMNI INCORPORATION PRIVATE LIMITED Full time

    Answer phone calls in a more professional manner and provide information about products and services as required by the callers They are responsible for taking or cancelling orders, and obtaining details of customer complaints Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and...


  • Delhi, India Consult care Full time

    **Job description** Please Share with me your resume on WhatsApp **:8108461922** **Role of Medical Representative: Responsibilities** - Build a strong network with a range of professionals including but not limited to doctors, practitioners, clinical specialists, paramedical experts, food technologists, psychiatrists, clinical psychology specialists,...