Customer Support Executive
5 months ago
Qualification required at least a bachelor’s degree
Must be fluent in English
Excellent reading, writing, and speaking skills in English
Required operation experience 1 - 2 years in KPO and BPO company, fresh can also apply
Ready to work in night shift
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through chat.
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
**Job Types**: Full-time, Regular / Permanent
**Salary**: Up to ₹21,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7861098970
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