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Customer Support Associate
2 weeks ago
**Customer Support Executive Job Description**
A customer support executive (CSE) is a person responsible for assisting customers over the phone with technical support and service issues.
**Job Brief**:
**Customer Support Executive Duties**:
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent
**Customer Support Executive Responsibilities**:
- Answer inbound customer calls
- Handle renewals and cancellations
- Provide account information and status
- Provide workflow assistance
- Manage all customer issues and requests
- Develop and improve customer experience
- Work with IT and Finance teams to resolve customer issues
- Manage complaints
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹13,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
- Day Shift (preferred)
**Speak with the employer**
+91 8077067373
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