Soft Service Executive

4 months ago

Mumbai, India JLL Full time

JLL supports the Whole You, personally and professionally.

Soft Service Executive

Property and Asset Management

What this job involves
You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables:
Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.
Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
Schedule weekly vendor meetings to discuss on daily issues if any.
Maintaining / preparing monthly attendance summary record for salary.
Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
Developing and mentoring new and subordinate vendor staff
Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
Assisting in preparing and developing the documentation of standard policies and procedures
Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
Manage landscaping and gardening.
Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
Prepare and implement various checklists, at the frequency instructed in the suggested formats.
Ensure the housekeeping staff is well groomed.
Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

**Site details**:
You will be working on Brookfield Properties, which is a Commercial Property located at Powai, Mumbai

**Site dynamics**:
**Work Schedule**: Site team: e.g.: Property Manager +2 Other details if any

**Reporting**:
You will be reporting to Soft Service Manager /Estate Manager.

**Sound like you? Here is what we’re looking for**:
Being Analytical and Meticulous
You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction).

**Qualifications**:
You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 1-2 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

  • Soft Service Executive

    3 months ago

    Malad, Mumbai, Maharashtra, India Makoto HR Solutions Full time

    **Job Opening in Corporate Office** Soft Service Executive Location**:Mumbai (Malad)** **Salary range up to 20,000 to 26,000 in hand per month** Applicants should have experience in handling Soft Skills of Housekeeping, Vendor Management, Cafeteria/Pantry etc **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹26,000.00 per...

  • Soft Service Executive

    4 months ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. Soft Service Executive will be responsible for the Soft services of the entire premises He will be responsible for the Horticulyure He will be responsible for the Waste Management He will be responsible for Time and Motion of Janitor and Gardener. Personalized benefits that support personal...

  • Soft Service Executive

    3 months ago

    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Soft Services Executive Property and Asset Management What this job involves You will manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. You need to actively understand and help resolve all client concerns related to Soft Services using your domain...

  • Facilities Executive

    4 months ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. Facilities Executive - Soft Services Management Level - O1 Graduate Trainee Facility Management - Work Dynamics India **What this job involves**: Find your next move at JLL and build a fulfilling career. At JLL, we value what makes you unique, and we’re committed to give you the opportunity,...

  • Facility Executive Soft Services

    3 months ago

    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Facility Executive Work Dynamics What this job involves - Duties & Responsibilities To Assist Assistant Manager/ Manager Soft Services for the smooth running of operations. Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods...

  • Soft Service Executive

    3 months ago

    Mumbai, India Makoto HR Solutions Full time

    **Job Opening in Corporate Office** Location**:Mumbai (BKC)** **Salary range up to 25,000 to 34,000 in hand per month** Applicants should have experience in handling Soft Skills of Housekeeping, Vendor Management, Cafeteria/Pantry etc **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹34,000.00 per month **Benefits**: - Health...

  • Facilities Executive

    1 month ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. Facilities Executive Work Dynamics **What this job involves**: To provide operational and administrative support to the Facility Management team assigned. Use initiative and creativity in performance of IFM operations duties and assist the team in implementing more efficient work practice. Administer...

  • Soft Services Executive

    4 months ago

    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Soft Services Executive Property and Asset Management What this job involves You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle...

  • Soft Service Executive

    3 months ago

    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Soft Service Executive Property and Asset Management What this job involves You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle...

  • Assistant Facility Manager

    1 month ago

    Mumbai, India JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...

  • Soft Services Executive

    3 months ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. What this job involves You will manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. You need to actively understand and help resolve all client concerns related to Soft Services using your domain expertise. Your day to day activities will...

  • Soft Services Executive

    3 months ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. What this job involves You will manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. You need to actively understand and help resolve all client concerns related to Soft Services using your domain expertise. Your day to day activities will...

  • Facility Executive

    4 months ago

    Mumbai, Maharashtra, India Makoto HR Solutions Full time

    Job Opportunity with MNC Designation: Building Operations, Soft services Location: Mumbai (Goregaon) Salary between 4.50 LPA to 5 LPA Applicant should have experience in handling entire commercial building in terms of housekeeping, vendor management, SLA reports, cafeteria management etc **Job Types**: Full-time, Permanent Pay: ₹450,000.00 -...

  • Facility Executive Soft Service

    3 months ago

    Vikhroli, Mumbai, Maharashtra, India Makoto HR Solutions Full time

    Job Description: - To receive and log calls/complaints/requests from client/staff. - To assign the queries / complaints to the technical and soft services team immediately for resolution and recording their queries for MIS. - To analyze requests and complaints patterns and initiate corrective action on high TAT queries on property ticket system process. -...

  • Facilities Executive

    1 month ago

    Mumbai, India JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...

  • Customer Service Executive

    4 months ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Client Service Executive

    3 months ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive FRESHERS** - Salary budget - Rs 10000-15000 per month - Location - Mumbai, Mumbai - Working days - 5 - Work from office - yes - Work from home - No. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Soft Skills Trainer

    4 months ago

    Malad, Mumbai, Maharashtra, India Traya Health Full time

    **Location-Malad (Immediate Joiner)** **Job Description-** **Key Responsibilities-** - Design and deliver comprehensive soft skills training programs tailored to the needs of customer service executives within the BPO industry. - Utilize your expertise in communication, empathy, problem-solving, conflict resolution, and other relevant soft skills to...

  • Professional, Soft Services

    4 months ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. What this job involves You will manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. You need to actively understand and help resolve all client concerns related to Soft Services using your domain expertise. Your day to day activities will...

  • Building Operations, Soft Services

    1 week ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally. Assistant Soft Services Manager Property and Asset Management What this job involves You will manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. You need to actively understand and help resolve all client concerns related to Soft Services using your...