Soft Services Manager

3 days ago


Mumbai, Maharashtra, India BHIVE Workspace Full time
About the Role

We are seeking a highly skilled Soft Services Manager to join our team at BHIVE Workspace. As a key member of our facilities management team, you will be responsible for overseeing and managing all non-technical services at our facility, ensuring a clean, safe, and well-maintained environment for occupants.

Key Responsibilities:
  • Housekeeping Management:
    • Oversee and monitor daily cleaning activities, ensuring cleanliness, hygiene, and sanitization of the facility.
    • Schedule and manage cleaning staff, ensuring optimal staffing levels for routine and deep cleaning activities.
    • Inspect premises for cleanliness and orderliness; resolve issues in a timely manner.
  • Security Management:
    • Coordinate with security teams to ensure safety protocols are adhered to and the premises are secure.
    • Regularly review security measures, conduct audits, and improve protocols as necessary.
    • Address and resolve security-related incidents or concerns.
  • Pest Control:
    • Schedule regular pest control services and ensure compliance with health and safety regulations.
    • Monitor pest control treatments and assess effectiveness, ensuring zero tolerance for pest infestations.
  • Waste Management:
    • Oversee waste disposal procedures and ensure adherence to sustainability and environmental guidelines.
    • Implement waste reduction and recycling initiatives where possible.
  • Vendor Management:
    • Liaise with third-party service providers for soft services like cleaning, pest control, and landscaping.
    • Evaluate vendor performance regularly and ensure services are delivered as per SLAs (Service Level Agreements).
    • Coordinate contract renewals and negotiate with vendors for cost-effective services.
  • Budget Management:
    • Assist in preparing and managing the budget for soft services.
    • Monitor expenses, ensuring efficient use of resources and cost optimization.
  • Customer Service:
    • Respond to any soft services-related complaints or requests from internal staff or clients.
    • Ensure timely resolution of issues and maintain high levels of satisfaction.
  • SLA Metrics and Resource Management:
    • Ensure that all service operations meet the agreed-upon performance levels for uptime, response time, resolution time, etc.
    • Regular reporting and documentation of SLA adherence.
    • Ensure appropriate staffing and resource allocation to meet the demands of the SLA.
    • Monitor workforce performance and resource efficiency in relation to service delivery.
  • Reporting and Inventory Management:
    • Generate and submit regular reports on soft service operations, including performance metrics, issues, and solutions.
    • Track inventory and ensure adequate stock of cleaning supplies, consumables, and other necessary items.


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