Telecalling Executive

4 weeks ago

Ernakulam, India IMAT GLOBAL Full time

**Job Overview**

We are interested in hiring a dedicated and hardworking individual as a Telecaller to join our Sales Department.

Your main goal is to boost our sales by reaching out to existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.

In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.

**Duties & Responsibilities**

The main goal of the job role is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.

In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.

**Responsibilities**
- Answering phones and explaining the courses, internship and services offered by the IMAT Global and Alkor entertainment (Media School)
- Meet and exceed sales target set by the organization.
- Contacting existing customers as well as prospective customers using scripts.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Making recordings of all the sales phone calls and sales deals.
- Taking and processing students admission in a professional manner.
- Maintaining the database of the customers on a regular basis.
- Suggesting solutions based on customer’s needs and requirements.
- Stay updated with market trends to better serve customers.
- Reception Handling.
- Reporting to Centre Head for daily activities.
- Study Abroad Calling.

**Requirements**:

- High school diploma or equivalent.
- Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
- Professional certification sales and marketing will be an advantage.
- Great interpersonal skills.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Ability to manage and handle multiple tasks.
- Outstanding problem-solving skills.
- Exceptional attention to detail.
- Hard-working individual.
- Good time management abilities.
- Strong decision-making skills.
- Ability to tolerate stress and pressure.

**About Company**:
IMAT Global, we are the professionally managed company offers Technology, Consulting, Training etc. Our subsidiary concern Alkor Group started in 2009 successfully serves our clients with neo modern branding solutions over the years. Based on the experience we had we are highly confident to cater your technological requirement and digital presence in digital Medias which simultaneously generate the quality leads and improves your branding.

Our marketing and branding strategy is organized as Owned media, Paid media, Earned media and social media. We combine all aspects of these categories to build your brand awareness and increase the leads. We continuously monitors the latest trends in online marketing and use those strategies on the projects we are working with.

**Alkor Entertainments**

Alkor Entertainments is here to entertain, persuade, engage and inspire audience with our unique concept of entertainment. Our mission is simple : we want to make people smile We adore telling tales. Stories that can touch lives. Stories that can spark movements. Stories that leave an impact and are meaningful.

We belive that entertainment is an infinitely flexible form of communication. Our objective is to leverage the potent reality of our collective experience as a basis for top-notch visual storytelling. We are a self-contained production house with an emphasis on creating quality content for digital platforms.

We have put together a group of creative individuals who are equally passionate to tell compelling tales. Alkor Entertainments is here with a backpack full of anything and everything essential for production. We are here to create own unique contents and to assist you in generating quality contents.

**Job Types**: Full-time, Regular / Permanent, Fresher

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to

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