Receptionist Telecaller

3 weeks ago

Navrangpura Ahmedabad Gujarat, India Global Opportunities Pvt Ltd Full time

**Position available**: Front Office Executive cum Telecaller

**COMPANY PROFILE**

Global Opportunities is a PAN-India based education provider representative organisation that undertakes student recruitment from India for our University partners. The organization was founded in 2001 at Amritsar (now headquartered at New Delhi) and has placed thousands of students globally since its inception.

Global Opportunities is focused on providing customised career counselling options that involves the promotion of courses from our International education partners. We work with education providers who are recognised for the provision of quality education, and are fully accredited under the respective countries’ education regulatory framework. We hold our offices all across India covering major metropolitan cities, namely Delhi, Mumbai, Hyderabad, Visakhapatnam, Bangalore, Chennai, Ahmedabad, Pune, Chandigarh, Amritsar, Ludhiana and Jalandhar, hence enjoying wider accessibility and reach to Indian students.

**ROLE OF POSITION**

To provide receptionist and front office duties in accordance with company policies, procedures and processes.

**MAIN DUTIES**
- Promptly, accurately, professionally and courteously receives and assesses all the incoming telephone calls /inquiries and re-directs the said call or message to its appropriate beneficiary.
- Making sure to demonstrate professional and polite responses in telephone responses.
- Ensure personal presentability and dress as per prescribed dress code.
- Receive, inform, guide visitors including co-ordination with employees
- Preparation of database of Client contacts and updating
- Responsible for maintenance and upkeep of front office
- Ensure compliance of regulations / requirements of Company management.
- Provide assistance in general administrative activities
- Ensures that the reception area is kept neat, clean and noiseless.
- Accountable for appointments and scheduling them properly on the days and times as directed. Also to book appropriate meeting rooms in advance to avoid last minute inconvenience.
- To arrange for food and beverages for the senior management guests & dignitaries, on case to case basis, after seeking the appropriate approval.
- Responsible for ensuring availability of brochures in company
- Assist in utilization of conference rooms
- Responsible for booking of banquet, lunch & dinner table at restaurants or hotels as requested by the clients or dignitaries. (Only if request is given, otherwise done by the respective departments).
- Performs routine office tasks as necessary for the presentation of a professional office.
- Managing housekeeping jobs in the reception area and meeting rooms.
- To keep an eye on all outsiders who comes into and goes out of the office.
- Maintaining Daily New and old walk-ins.
- Mail room management
- Responsible for all the courier and its associated services including but not limited to passing the courier bills for payment and maintaining continuous database for the same.
- Maintaining the incoming mail register and distribution of mail to concerned persons.
- Maintaining Payment details PTE Mock, PTE Classes, IELTS Classes, IELTS Mock, PTE Books.
- Maintaining ID card Details for all staff PAN India
- Maintaining PTE, IELTS, Student Details and send it to the concerned person.
- Maintaining Employees’ contact details - Mobile numbers, mail IDs and keeping extension list updated.
- Maintaining Fair Student Details.
- Having business cards printed for all staff PAN India
- Ensure that sufficient seating is available at all times in the reception area for students, parents and delegates
- Scanning and photocopying of documents.
- Any other task assigned by the management.

**QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Graduation or Post Graduation in any field.
- Minimum 1 years of relevant experience, preferably in the industry.

**SKILLS REQUIRED**
- Experience in Front Desk and Back Office processes is required with strong Administration Skills.
Strong Customer Service focus
- Excellent people skills and ability to interact with a wide range of client staff and demands
- Strong PC literacy and proven ability to manage daily activities using various systems.
Demonstrated experience with client reporting and preparation of reports required.

Pay: ₹8,086.00 - ₹22,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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