Reservation Assistant

2 weeks ago

Chennai, India Hilton Full time

Reservation Assistant

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Reservations Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.

**What will I be doing?**

As the Reservations Agent, you will be responsible for performing the following tasks to the highest standards:

- Complete Hilton University courses and pass the tests.
- Familiar with hotel product knowledge and activities.
- Maximize room sales and revenue for the hotel, prioritizing up-selling.
- Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
- Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
- Always maintain a sales attitude, not losing any sales opportunity in the hotel.
- Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
- Make sure all commissions are correct and followed-up on promptly.
- Make sure all reject business is filed with the reasons.
- Ensure that all correspondence has been filed accordingly, with correct and updated information.
- Comply to the hotel credit policy and make sure all forecast revenues are met.
- Comply with set rooms supply and price control.
- Maintain and update guests' information and sales data by reservation procedures.
- Maintain high level guest service standards.
- Ensure all information input is correct.
- Keep close attention to team members' requirements, including attention to every team member's workload and duties, to fulfil operation needs.
- Maintain clean and tidy work areas at all times.
- Comply with all company policies relating to reservations.
- Comply with all systems and procedures as laid down by the hotel.
- Prioritize the quality of reservations.
- Strictly follow brand standards.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

**What are we looking for?**

A Reservation Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Hospitality: We are passionate about delivering exceptional guest experience.
- Integrity: We do the right thing all the time
- Leadership: We are leaders in industry and our communities
- Teamwork: We are team players in everything we do
- Ownership: We are owners of our actions and decisions.
- Now: We operate with a sense of urgency and discipline
- University graduate.
- Excellent command of written and spoken in English and Chinese to meet business needs.
- Good interpersonal and communication skills.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Reservation Executive

    2 weeks ago

    Chennai, India fork media Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservations Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Hilton Full time

    A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.What will I be doing?As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work...

  • Reservation Executive

    2 months ago

    Chennai, India fork media Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservation Executive

    2 weeks ago

    Chennai, India fork media Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservation Executive

    24 hours ago

    Chennai, India fork media Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservations Coordinator

    2 weeks ago

    Chennai, India Marriott International, Inc Full time

    **Job Number** 23211085 **Job Category** Reservations **Location** The Westin Chennai Velachery, 154 Velachery Main Road, Chennai, Tamil Nadu, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Reservation Associate

    3 weeks ago

    Chennai, India Marriott International Full time

    POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...

  • Reservation Associate

    3 weeks ago

    Chennai, India Marriott International Full time

    POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions...

  • Reservations Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Hilton Full time

    Reservations Executive A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The...

  • Reservation Executive

    3 weeks ago

    Chennai, India AccorHotel Full time

    Job DescriptionReservation ExecutiveYou are the beginning of an exceptional guest experience. As a Reservation Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!What you will be doing:Consistently offer exceptional, friendly and engaging serviceEnsure the best selection for the guest and ensure...

  • Reservation Executive

    2 weeks ago

    chennai, India Accor Full time

    Company DescriptionJob Description Reservation ExecutiveYou are the beginning of an exceptional guest experience. As a Reservation Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!What you will be doing: Consistently offer exceptional, friendly and engaging service Ensure the best selection...

  • Reservation Executive

    7 days ago

    Chennai, Tamil Nadu, India AccorHotel Full time

    Job DescriptionReservation ExecutiveYou are the beginning of an exceptional guest experience. As a Reservation Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arriveWhat you will be doing:Consistently offer exceptional, friendly and engaging serviceEnsure the best selection for the guest and ensure...

  • Reservation Executive

    3 weeks ago

    Chennai, India Accor Full time

    Company Description Job Description Reservation Executive You are the beginning of an exceptional guest experience. As a Reservation Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What you will be doing: Consistently offer exceptional, friendly and engaging service Ensure the best...

  • Reservation Executive

    2 months ago

    Chennai, Tamil Nadu, India fork media Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservations Executive

    3 days ago

    Chennai, India Marriott International Full time

    Job Number 24108630Job Category ReservationsLocation Sheraton Grand Chennai Resort & Spa, 280 ECR, Vedanamelli, Chennai, Tamil Nadu, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to...

  • Ticketing & Reservations

    1 week ago

    Nungambakkam, Chennai, Tamil Nadu, India AJYAD INTERNATIONAL TRAVEL AND TOURISM Full time

    Ajyad International Travel and Tourism is looking for a skilled and experienced Ticketing and Reservations Specialist to join our dynamic team. If you are passionate about the travel industry and meet the qualifications outlined below, we invite you to apply. **Qualifications**: - **Experience**: Minimum 3-4 years in the Travel Agency industry -...

  • Reservation Executive

    7 days ago

    Chennai, Tamil Nadu, India IBIS Full time

    Job DescriptionDepartment : Front Office Designation : Reservation Executive Reports To : Front Office Manager Prime Function: Plan the room reservations. Ensure proper selling techniques and strategies are utilized to maximize room revenues. Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and...

  • Reservation Executive

    2 weeks ago

    Mylapore, Chennai, Tamil Nadu, India fork media Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservation Associate

    3 weeks ago

    Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Job Number** 24096558 **Job Category** Reservations **Location** Courtyard Chennai, 564 Anna Salai, Chennai, Tamil Nadu, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Reservation Executive

    1 month ago

    chennai, India IBIS Full time

    Job DescriptionDepartment    :      Front Office   Designation   :      Reservation Executive   Reports To     :       Front Office Manager                                Prime Function:   Plan the room reservations. Ensure proper selling techniques and strategies are utilized to maximize room...