Reservations Executive

6 days ago

Chennai, India Marriott International Full time
Job Number 24108630
Job Category Reservations
Location Sheraton Grand Chennai Resort & Spa, 280 ECR, Vedanamelli, Chennai, Tamil Nadu, India VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2-years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Reservation Executive

    2 weeks ago

    Chennai, India NetSysCon Consulting (Hiring for high growth startups) Full time

    We are looking for a Reservation Executive for a leading hospitality group. **Job Profile**: Obtain correct reservation details and process the requests Promptly share and confirm booking/reservation details with the guests Manage group bookings Closely work with the Front desk to process requests **Requirement**: Any graduate 3-4 years relevant...

  • Reservation Executive

    2 weeks ago

    chennai, India Accor Full time

    Company DescriptionJob Description Reservation ExecutiveYou are the beginning of an exceptional guest experience. As a Reservation Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!What you will be doing: Consistently offer exceptional, friendly and engaging service Ensure the best selection...

  • Reservation Executive

    1 week ago

    Chennai, Tamil Nadu, India AccorHotel Full time

    Job DescriptionReservation ExecutiveYou are the beginning of an exceptional guest experience. As a Reservation Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arriveWhat you will be doing:Consistently offer exceptional, friendly and engaging serviceEnsure the best selection for the guest and ensure...

  • Reservation Executive

    1 day ago

    chennai, India AccorHotel Full time

    Job DescriptionReservation ExecutiveYou are the beginning of an exceptional guest experience. As a Reservation Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!What you will be doing: Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and...

  • Reservation Executive

    3 weeks ago

    Chennai, India Accor Full time

    Company Description Job Description Reservation Executive You are the beginning of an exceptional guest experience. As a Reservation Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What you will be doing: Consistently offer exceptional, friendly and engaging service Ensure the best...

  • Reservation Executive

    3 weeks ago

    Chennai, India AccorHotel Full time

    Job DescriptionReservation ExecutiveYou are the beginning of an exceptional guest experience. As a Reservation Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!What you will be doing:Consistently offer exceptional, friendly and engaging serviceEnsure the best selection for the guest and ensure...

  • Reservations Executive

    4 weeks ago

    Chennai, Tamil Nadu, India Hilton Full time

    Reservations Executive A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The...

  • Reservation Executive

    3 weeks ago

    Chennai, India fork media Full time

    Handling and managing reservations process through various communication platforms - Monitor room sales an improve sales technique - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered into the system -...

  • Reservations Executive

    4 weeks ago

    Chennai, Tamil Nadu, India Hilton Full time

    A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.What will I be doing?As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work...

  • Reservation Executive

    3 weeks ago

    Chennai, India fork media Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservation Executive

    3 weeks ago

    Chennai, Tamil Nadu, India AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Reservations Executive

    2 weeks ago

    Egmore, Chennai, Tamil Nadu, India Tatabye Tours And Travels Pvt Ltd Full time

    As a Reservations Executive, you will be responsible for managing the booking process for Travel Agents, ensuring smooth and efficient reservations and providing excellent customer service. Your role will involve handling inquiries, processing bookings, and coordinating with various departments to meet Travel Agents needs and preferences. You will play a...

  • Reservation Executive

    3 weeks ago

    Chennai, India fork media Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservation Executive

    3 days ago

    Chennai, India fork media Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservation Executive

    2 months ago

    Thoraipakkam, Chennai, Tamil Nadu, India SKYLARK HR SOLUTIONS PVT LTD Full time

    **Skylark Hiring!!!** **Designation : Reservation - Executive** **Experience : 2-3 years in Hotel Industry** **CTC : Upto 3.6LPA** **Interview mode : Walk-In** **Location : Thoraipakkam - Chennai** **Responsibilities**: - Must have enough Experience from Hotel Industry (preferably from Reservations) - Must be good at Handling calls and Mail at the...

  • Reservation Executive

    3 weeks ago

    Thoraipakkam, Chennai, Tamil Nadu, India SKYLARK HR SOLUTIONS PVT LTD Full time

    **Skylark Hiring!!!** **Designation : Reservation - Executive** **Experience : 2-3 years in Hotel Industry** **CTC : Upto 3.6LPA** **Interview mode : Walk-In** **Location : Thoraipakkam - Chennai** **Responsibilities**: - Must have enough Experience from Hotel Industry (preferably from Reservations) - Must be good at Handling calls and Mail at the...

  • Reservation Executive

    6 hours ago

    Thoraipakkam, Chennai, Tamil Nadu, India SKYLARK HR SOLUTIONS PVT LTD Full time

    **Skylark Hiring!!!** **Designation : Reservation - Executive** **Experience : 2-3 years in Hotel Industry** **CTC : Upto 3.6LPA** **Interview mode : Walk-In** **Location : Thoraipakkam - Chennai** **Responsibilities**: - Must have enough Experience from Hotel Industry (preferably from Reservations) - Must be good at Handling calls and Mail at the...

  • Reservation Executive

    1 week ago

    Chennai, Tamil Nadu, India IBIS Full time

    Job DescriptionDepartment : Front Office Designation : Reservation Executive Reports To : Front Office Manager Prime Function: Plan the room reservations. Ensure proper selling techniques and strategies are utilized to maximize room revenues. Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and...

  • Reservation Executive

    2 months ago

    chennai, India White Force Full time

    Job Description: Handle inbound reservation inquiries and effectively convert leads into confirmed bookings. · Communicate with customers/potential guests in both English and preferred language of the guest, providing accurate and timely information about the brand’s hotels & resorts with availability, rates, and policies. · Look for...

  • Reservation Executive

    1 month ago

    Chennai, India IBIS Full time

    Job DescriptionDepartment    :      Front Office Designation   :      Reservation Executive Reports To     :       Front Office Manager                              Prime Function: Plan the room reservations.Ensure proper selling techniques and strategies are utilized to maximize room...