Sales Associate

4 weeks ago


Delhi, India USUPSO RETAIL INDIA Pvt. Ltd. Full time

**SALES ASSOCIATE’S KRA**

**Store performance management**
- Achieve the revenue and profit targets for the store.
- Develop a store business plan in line with the business strategy.
- Enhance sales through identification of trends related to footfall, conversion, UPT, etc.
- Encourage and promote all opportunities to drive sales, leading by example.
- Proactively use all management information tools available to analyze performance and respond to trends with the appropriate action.
- To monitor sales figures vis-à-vis forecast and interpret trends to facilitate planning.
- Communicate actual sales vs. budgeted to all store employees and to ensure achievement of targets.
- Oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.

**People/team management**
- Line Manage your direct reports using effective performance coaching to achieve results.
- Engage staff in the store with regular briefings and accurate and timely delivery of the recognition policy in store.
- Ensure store staff are trained in customer service requirements.
- Monitor the feedback from staff and customers on the store products and services and give feedback to the relevant area where required.
- Ensure quality recruitment for store advisors and supervisors in the store in consultation with HR and Operational team.
- Manage staff scheduling to optimize resource allocation and to ensure adequate staff cover on the floor at all times.
- Conduct performance appraisals of your team.

**Customer service and management**
- Ensure the setup of a conducive environment at the store to provide customer service.
- Understand customer needs and fulfil need gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner.
- Responsible for store performance in Mystery shopping audits.

**Inventory management**
- Ensure a smooth and accurate process for stock management in the store.
- To optimize age of inventory and ensure stock turns.
- To oversee the inventory process in the store and ensure damaged and defective goods are processed on time and in an accurate manner.
- To monitor trade-in products, its inventory management and controlling its logistics and disposal.

**KPI’s**

**KRA KPI Weightage**

Target vs Achievement >=100% 30%

LFL Growth (as applicable) >= 25% 20%

ATV >= Rs. 650 10%

Conversion >= 60% 10%

Under annual budget (as
Cost control 10% applicable)


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