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Helpdesk Support

4 weeks ago

Mohali, India RoundGlass Full time

**What you’ll do**:

- Users Interaction && Continue Shadowing with senior IT person on how to provide L1 support to users.
- Guidance on Escalation management
- Assist in performing hardware configuration and software license allocation & installation procedures (O365, zoom, crash plan, air watch)
- Provide support in diagnosing hardware and software issues and troubleshooting activities
- Understand Remote Locations Setup, All Hands, Boardroom Setup, Bamboo HR, BOX, & Printers setup
- Understanding of Azure AD.
- Assist with backing up data and data archiving.
- Maintains the functionality of computer systems.
- Repair and Replace damaged equipment.
- Managed and maintained records on stocks of equipment.
- Tasked with planning and performing scheduled maintenance upgrades

**Who we’re looking for**:

- Ability to anticipate, identify and resolve complex issues.
- Demonstrated oral and written communication skills and ability to work cross functionally.
- Demonstrated ability to multi-task, perform in a fast-paced environment & respond quickly to situational needs as they arise

**Why RoundGlass**:
RoundGlass was built on the vision that wellbeing should be at the very center of our life journey. We are not only reimagining how the world experiences wellbeing, but how companies (like our own) support the wellbeing of their people.

We’re a group of talented, socially-conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing community and we are always looking for people who share our passion. To learn more, visit our Website, Facebook, Instagram and LinkedIn.

RoundGlass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

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