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Front Office Executive for Hospital
2 weeks ago
Position : Front Office Executive
Location : Adyar
Experience: 1 years (preferred)
Language : English (preferred)
**Job Type**: Full Time, Permanent
Shift Timings: Day Shift, Fixed Timings
**Salary**: ₹15,000.00 - ₹25,000.00 per month
ROLES & RESPONSIBILITIES:
Maintain telecommunication system.
Should be able to answer inquiries regarding the services delivered at the clinic.
Maintain proper patient data
Assist the clinic in scheduling appointments and meetings.
Patient / Customer care
To handle patient queries and direct them appropriately
To manage billing and discount information with patients
To efficiently deliver procedures laid down for the customer care - these include invoicing
Patient Feedback need to be filed and effectively implemented.
Managing appointments
To adhere to company policy and presentation
Preparation of Daily report including Patient Count
Courier Dispatch Log has to be maintained.
House keeping employee duty Log Book need to be maintained.
Appointment Reminder calls has to be completed on the previous day evening for the smooth flow of patients.
Doctor Appointment Calendar has to be maintained.
Orients and educates patients and their families by meeting them, explain about the care plans and other information relating to the treatments.
Respects patients by recognizing their rights; maintaining confidentiality.
Follow up of investigations and diagnostic reports.
IP advance collection.
Pre authorize pending should clear within 24 hours.
Discharge intimation status should be given not more than 12 hours.
Probable Date of Discharge should update on a daily basis
Billing card check.
No delay in discharge
Time taken for discharge should be within 4 hours.
Collection of feedback against discharges.
Ensure high patient satisfaction
Ensure all patient grievances are recorded and addressed
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8925513690
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