Cre (Customer Relationship Executive)

2 months ago

Adajan Surat Gujarat, India NANAVATI AUTOWHEELS Full time

**Job Title: Customer Relationship Executive (Automobile)**

**Job Summary**:
As a Customer Relationship Executive in the automobile industry, you will be responsible for fostering positive relationships with customers to ensure their satisfaction with products and services. You will serve as a primary point of contact for customers, addressing inquiries, resolving issues, and providing assistance throughout the sales and after-sales process. Your role is pivotal in maintaining customer loyalty and driving repeat business for the dealership or automotive company.

**Key Responsibilities**:

- Build and maintain strong relationships with customers through proactive communication and personalized assistance.
- Assist customers in exploring various vehicle options based on their preferences, needs, and budget.
- Coordinate test drives and provide detailed information about vehicle features, specifications, and pricing.
- Guide customers through the sales process, including financing options, trade-ins, and vehicle delivery.
- Follow up with customers after vehicle purchases to ensure satisfaction and address any concerns or issues.
- Coordinate post-sales services such as vehicle registration, insurance, and warranty activation.
- Schedule and manage service appointments for routine maintenance, repairs, or warranty services.
- Communicate with service advisors and technicians to ensure timely completion of service requests.
- Proactively reach out to customers for feedback and reviews, seeking opportunities for improvement.
- Maintain accurate customer records and update contact information in the dealership's database.
- Assist with customer retention initiatives, such as loyalty programs and special promotions.
- Stay informed about new vehicle models, features, and industry trends to provide up-to-date information to customers.
- Collaborate with sales, marketing, and service departments to enhance the overall customer experience.

Qualifications:

- Bachelor's degree in business administration, marketing, or a related field preferred.
- Previous experience in customer service, sales, or account management, preferably in the automotive industry.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.
- Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds.
- Customer-centric mindset with a focus on delivering exceptional service and exceeding customer expectations.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Problem-solving skills and the ability to address customer concerns effectively.
- Detail-oriented with a high level of accuracy in maintaining records and documentation.
- Flexibility to work evenings, weekends, and holidays as needed to accommodate customer schedules.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹9,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Adajan, Surat, Gujarat (required)

Work Location: In person

**Speak with the employer**

+91 7573888832

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