Executive - Customer Care & Logistics for a Beauty

3 weeks ago


Noida, India Oxygen Magnesium Private Limited Full time

**Role: Executive - Customer Support & Logistics**

**Industry Type: Beauty Brand**

**Salary - Rs. 20000 - 30000 per month**

**Job Type**: Full Time

Education: Any Graduate

Experience: Minimum 2 Years

Location: Noida, NCR

Working Mode: Work From Office

We are currently seeking a highly motivated Executive with experience in Customer

Support & Logistics to join our team in the Beauty industry. As a crucial part of the

issues, order tracking, lost & damaged, disputed orders, and also, keeping a check on RTO orders.

They are expected to provide excellent customer service and ensure the smooth

functioning of our business platforms.

ROLES & RESPONSIBILITIES:

- Time to time raise tickets & take updates on each open ticket status and make

required action if needed.
- Follow escalation matrix as per requirement and closing issue as per set

timelines
- Share performance report with management on the number of complaints

received and handled.
- Maintaining a healthy professional relationship with customers to understand

their requirements and business growth.
- Maintaining individual logs of lost/damaged etc. Regularly and sharing the

same with concerned authorities at each month end.
- Monthly Closure & Reconciliation.
- Oversee order fulfilment processes to ensure accurate and timely deliveries
- Develop and implement logistics strategies to improve overall supply chain

efficiency
- Forecast demand and plan for future logistics needs.
- Analyse data related to logistics operations to identify trends and areas for

improvement.
- Identify potential risks in the supply chain and develop strategies to mitigate

them.
- Plan for and respond to disruptions in logistics operations
- Evaluate approaches and strategies to efficiently resolve customer issues across

various social platforms.
- Respond promptly and accurately through diverse communication channels,
- Effectively manage orders and inventory.
- Understand customer queries and expectations, providing real-time solutions to

ensure satisfaction.
- Resolve customer complaints and queries efficiently, utilizing correct

escalation procedures.
- Maintain MIS reports to manage information flow in and out of the

organization, contributing to individual, process, and organizational growth.
- Follow up on all customer requests to uphold the brand's commitment to the

highest level of customer service.
- Serve as the primary contact for customer inquiries about our products and

brand.

**Qualifications / Skills**:

- Mandatory knowledge of E-commerce platforms
- Strong communication skills, both written and verbal, with the ability to

communicate effectively with international clients.
- Proficiency in MS Office
- Minimum 1-2 years of proven customer service experience (voice, non-voice,

social media).
- Ability to think of long-term solutions rather than short-term fixes.
- Ability to multitask, work under pressure, and meet deadlines.
- Proficient in keeping records of all data associated with shipments and

customer issues.

Expected Start Date: 28/11/2023

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Expected Start Date: 18/02/2024



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