Executive - Customer Care & Logistics for a Beauty
3 weeks ago
**Role: Executive - Customer Support & Logistics**
**Industry Type: Beauty Brand**
**Salary - Rs. 20000 - 30000 per month**
**Job Type**: Full Time
Education: Any Graduate
Experience: Minimum 2 Years
Location: Noida, NCR
Working Mode: Work From Office
We are currently seeking a highly motivated Executive with experience in Customer
Support & Logistics to join our team in the Beauty industry. As a crucial part of the
issues, order tracking, lost & damaged, disputed orders, and also, keeping a check on RTO orders.
They are expected to provide excellent customer service and ensure the smooth
functioning of our business platforms.
ROLES & RESPONSIBILITIES:
- Time to time raise tickets & take updates on each open ticket status and make
required action if needed.
- Follow escalation matrix as per requirement and closing issue as per set
timelines
- Share performance report with management on the number of complaints
received and handled.
- Maintaining a healthy professional relationship with customers to understand
their requirements and business growth.
- Maintaining individual logs of lost/damaged etc. Regularly and sharing the
same with concerned authorities at each month end.
- Monthly Closure & Reconciliation.
- Oversee order fulfilment processes to ensure accurate and timely deliveries
- Develop and implement logistics strategies to improve overall supply chain
efficiency
- Forecast demand and plan for future logistics needs.
- Analyse data related to logistics operations to identify trends and areas for
improvement.
- Identify potential risks in the supply chain and develop strategies to mitigate
them.
- Plan for and respond to disruptions in logistics operations
- Evaluate approaches and strategies to efficiently resolve customer issues across
various social platforms.
- Respond promptly and accurately through diverse communication channels,
- Effectively manage orders and inventory.
- Understand customer queries and expectations, providing real-time solutions to
ensure satisfaction.
- Resolve customer complaints and queries efficiently, utilizing correct
escalation procedures.
- Maintain MIS reports to manage information flow in and out of the
organization, contributing to individual, process, and organizational growth.
- Follow up on all customer requests to uphold the brand's commitment to the
highest level of customer service.
- Serve as the primary contact for customer inquiries about our products and
brand.
**Qualifications / Skills**:
- Mandatory knowledge of E-commerce platforms
- Strong communication skills, both written and verbal, with the ability to
communicate effectively with international clients.
- Proficiency in MS Office
- Minimum 1-2 years of proven customer service experience (voice, non-voice,
social media).
- Ability to think of long-term solutions rather than short-term fixes.
- Ability to multitask, work under pressure, and meet deadlines.
- Proficient in keeping records of all data associated with shipments and
customer issues.
Expected Start Date: 28/11/2023
**Salary**: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Monday to Friday
- Weekend availability
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
Expected Start Date: 18/02/2024
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