UX Researcher

4 days ago

Bengaluru Karnataka, India Cisco Systems Full time

WHAT YOU'LL DO

As part of the Security UX team, you will work with fellow researchers, product designers, product managers, software engineers, and data analysts to build products that help people connect to the Internet safely everywhere and from any device and meet the security needs of people across organizations and inform the future of security and networking.
- Specifically, you will:

- Scope, plan and execute discovery and evaluative design research with the support of your manager and senior researchers to gain a deep understanding of user needs and preferences.- Translate research findings into actionable, prioritized recommendations
- Present insights and recommendations to multiple teams and leaders across the organization
- Partner closely with product designers to inform design decisions
- Be proactive in communicating and managing stakeholders remotely and across time zones
- Contribute to a user-centric and data-centric culture, ensuring that product design is grounded in a deep understanding of user needs, preferences, and behaviors

**Who You Are**
- Significant professional work in user research (post-university) OR an advanced degree in a related field and some professional experience.
- Familiarity with behavioral analytics
- Experience with a variety of qualitative research methodologies, such as remote usability testing, contextual inquiry, one-on-one, and group interviews
- Experience with a variety of quantitative research methodologies, such as surveying (Qualtrics experience is a plus), tree testing, card sorting
- Comfortable leading or playing a supporting role in the design research process
- Experience working cross-functionally with product, design, and engineering teams to understand their research needs
- Experience defining research plans including methodology, timelines, participant screening, recruiting, and scheduling
- Strong script writing, facilitation, and presentation skills
- Can synthesize/analyze data and research into design recommendations
- Ability to communicate research findings in a clear and concise manner
- Willingness to learn from others
- Degree in social, behavioral, human centric interaction or cognitive sciences (Sociology, Anthropology, Psychology) or other research-oriented disciplines within Humanities, Cultural studies, Political Science, Business, or Design (preferred)

BONUS: Security & networking experience, enterprise UX experience, an advanced degree in psychology, anthropology, sociology data science, or a related field.

This is NOT a technical or programming position, although the ability to understand and effectively communicate with technical leads is a plus.

**WHY CISCO**

WeAreCisco, where each person is outstanding, but we bring our talents to work as a team and make a difference powering an future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can’t put us in a box

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give something of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%;

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