Chat Support Executive

2 months ago


Dehradun Uttarakhand, India Marwah Marketing Full time

**Chat Support Executive Job Brief**

**Responsibilities**:

- Engage with customers through chat to provide timely and accurate assistance.
- Address customer inquiries, concerns, and issues with professionalism and empathy.
- Troubleshoot technical problems and guide customers through solutions.
- Utilize product knowledge to provide accurate information and recommendations.
- Maintain detailed and accurate records of customer interactions and resolutions.
- Collaborate with team members and escalate complex issues as needed.
- Ensure customer satisfaction and maintain a positive rapport with clients.

**Requirements**:

- Minimum of 1 year of experience in customer support or a related role.
- Strong written and verbal communication skills in English.
- Proficiency in typing and multitasking during chat interactions.
- Excellent problem-solving skills with a focus on delivering effective solutions.
- Ability to work independently.
- Empathetic and patient attitude towards customer concerns.

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer support: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person



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