Customer Service Executive
4 days ago
**Customer Service Executive Job Brief**
**Customer Service Executive Responsibilities**
- Supervising a team of customer support professionals.
- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Planning how to train customer support professionals.
- Standardizing the customer service delivery of an organization.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service professional improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.
**Customer Service Executive Requirements**
- A bachelor’s degree in administration or a related field.
- Superior written and oral communication skills.
- Leadership skills to guide and improve a team.
- Data entry and basic computer skills.
- Knowledge about customer relationship management systems.
- Knowledge about the best mediation and conflict resolution tactics.
- Ability to empathize with customers..
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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