Patient Calling
3 weeks ago
**Graduate/ Under-graduate who are career-oriented**
**Freshers or 1-3 years of customer service experience**
**US/ UK Call center/ BPO experience preferred**
**Deliverables**
- Answer high-volume calls from patients and Providers’ offices.
- Make outbound calls to referring doctors, patients, and insurance companies to get updated insurance or demographic information on patient accounts
- Utilize resources to troubleshoot and resolve patient issues.
- Use full product knowledge of at least two ABC Company therapies to service patients
- Communicate effectively with various departments within Revenue Cycle Management
- Research explanation of benefits (EOBs) and/or denials in the system to assist patients and explain balances
- Escalate more complex inquiries to Senior Customer Service Specialist for support and resolution.
- Update billing system with updated patient demographic information Education & experience
**Knowledge, skills, & abilities**
- Excellent written and verbal communication skills.
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to learn Revenue Cycle Management workflows related to patient communication
- Strong customer service skills with the ability to resolve patient concerns
- Demonstrate soft skills to enhance patient experience
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹20,000.00 - ₹36,000.00 per month
Schedule:
- Night shift
Supplemental pay types:
- Shift allowance
Ability to commute/relocate:
- Ahmedabad, Ahmedabad - 380054, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
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