Customer Service Associate Iv
7 months ago
Company Overview:
TE Connectivity has a global workforce of 89,000 employees, including more than 8,000 engineers. The company serves customers in approximately 140 countries.
Position Overview:
**Responsibility**:
- This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:
- Extraordinary Customer Experience (ECE) and Customer touch point: On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI’s are STR, CES, FCR, and efficiency.
- Issue Resolution: Handle customer complaints and issues with a problem-solving mindset, ensuring that any concerns are addressed promptly and to the customer's satisfaction.
- Product Knowledge: Maintain a strong understanding of TE Connectivity's product offerings and services to provide informed assistance to customers.
- Documentation: Maintain detailed and accurate records of customer interactions, orders, and issues in the CRM system.
- Collaboration: Work closely with sales, logistics, pricing, supply chain, finance, and other departments to ensure seamless service delivery and customer satisfaction.
- Continuous Improvement: Identify opportunities to improve customer service processes and suggest enhancements to improve overall efficiency and customer experience.
- Participate in development training and process improvement projects to expand your knowledge horizons to learn and grow with TE connectivity.
- Compliance: Ensure all customer service activities adhere to company policies, procedures, and industry regulations
Qualifications:
- Education: Minimum bachelor’s degree
- Experience: Minimum of 1-2 years of experience in a customer service role
- Must be excellent in communicating in Spanish and English
- Minimum B2 level in Spanish language
**Skills**:
- Excellent verbal and written communication skills in English & Spanish.
- Strong problem-solving abilities and a customer-focused attitude.
- Minimal knowledge in using CRM software’s like SAP, Salesforce, and other customer service tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
**Competencies**:
- Values: Integrity, Accountability, Inclusion, Innovation, TeamworkEOE, Including Disability/Vets
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