Support Executive
3 weeks ago
To help customers find information, respond to questions, and assess technical needs.Keep track of technical specifications and customer change requests.
- Qualifications: BBA/B.Com/M.Com
- Freshers can also apply
- Support clients to answer queries, locate information and review technical requirements.
- Record customer change requests and technical requirements.
- Record issues and solutions to troubleshoot guides.
- Manage Product Help Desk and capture user interactions.
- Determine, review criticality and prioritize resolution of issues.
- Support new personnel in software, programs and operational instructions.
- Present to end users for training purposes both online and offline.
**Benefits**:
- Paid time off
Day range:
- Weekend availability
Shift:
- Day shift
Work Location: In person
Expected Start Date: 01/08/2023
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