Contact Centre Associate

2 months ago


Kochi, India Copious Consult Full time

**Job description**
- Handles incoming and outgoing calls
- Respond to customer queries in polite, friendly and professional manner.
- Take ownership of all cases until satisfactory solution is reached.
- Required to handle and infuse angry patient and to offer viable solution.
- Perform outbound calls for appointment confirmation, rescheduling, retention, online appointment and other related outbound activity.
- Informed patients about new products, treatment and services.
- Listen to objections and handle them effectively.
- Comply with all other tasks assigned by the Supervisor/Manager
- Maintain customer complaint/Suggestion log.

**Working Time
- **Rotational shift

**Working days
- 6 days**

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

**Speak with the employer**
+91 7356746333



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