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Tele Caller
3 weeks ago
Duties & responsibilities:
- Initiate telephonic contact with students/parents data source in order to generate prospective clients for overseas studies and assign to respective branch counsellors for expert level call back.
- Interacting contacts via live chat, emails, social media, and direct inbound and outbound calls.
- Capture all important details of each conversation with prospect leads.
- Documenting customer feedback for future follow-up.
- Recording all successful and unsuccessful attempts of daily calls.
- Attending regular team meetings to report the progress and performance related expectations.
- Conducting each of the functions with the utmost respect, regardless of others dispositions.
- Acquiring and retaining contact information databases.
Required skills and Qualifications
- Bachelor’s degree or Diploma.
- Good communication skills in English and Malayalam.
- Any other Regional Languages like Tamil, Kannada, Telugu, Hindi will be an added advantage (Not mandatory).
- Ability to cope with rejection while remaining calm.
- Data entry skills to complement the tele calling work.
- Knowledge in Microsoft Excel, Word etc.
Preferred skills and qualifications:
- Prior experience as a Tele caller.
- Basic knowledge in Overseas Education industry will be an added advantage.
- Knowledge of CRM software and telephone systems used at call centre.
- Good knowledge in Microsoft Office tools.
Other Expectations:
- Work from Office Model.
- Domestic Voice/Non-Voice Process.
- Day time flexible working hours in three shifts, 9 am to 6 pm, 10 am to 7 pm, 11 am to 8 pm rotational basis.
- 6 Days working, week-off will be on a rotational basis.
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