Servicenow (Im,pm,cm, Km,slm)

2 months ago

Pune Maharashtra, India Zensar Technologies Full time

**What's this role about?
**Here's how you'll contribute**:
You'll do this by:
Core Skills:
Desired Skills:
**How we’d like you to lead**:
**JD:

- **

**Responsibilities for Major Incident Manager
Communicate regularly with stakeholders to disseminate information about the response effort’s progress

Developing plans for future responses to similar incidents based on lessons learned from previous responses

Tracking the progress of each response effort to ensure that it is meeting objectives

Leveraging technology to issue all communications and providing key stakeholder management

Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls

Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed

Matrix management of people, processes and resources including third parties - including resolving conflict to move forward to resolution

Being accountable for resolving the outage via workaround or permanent fix

Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews

Supporting and nurturing process improvements and knowledge base improvements

Continually maintaining and developing tools and resources to manage major incidents effectively

Providing periodic major incident metrics reports

**Responsibilities for Problem Manager**
- Track and communicate progress of problem(s) to relevant parties
- Responsible for dealing with problems and complaints from customers.
- Responsible for identifying potential problems and investigating their causes.
- Responsible for developing solutions to address problems identified.
- Responsible for coordinating problem-solving efforts across departments and functions within the organization.
- Responsible for monitoring the status of open issues and ensuring that they are being addressed in a timely manner.
- Responsible for communicating updates on problem status to relevant parties (e.g., customers, upper management).
- Perform root cause analysis to determine the underlying cause(s) of problems. They develop action plans to prevent future occurrences of similar problems. In some cases, they may also be involved in implementing corrective actions."
- Maintain records of all past problems and resolutions as reference material for future use.
- Perform periodically review past problem records to identify any areas or trends that require improvement.
- Work with other managers to implement processes or procedural changes designed to prevent similar problems from occurring in the future.
- Liaise with suppliers or service providers to resolve issues with delivered products or services.
- Review progress/results with client and/or (senior) management
- Maintain Known Error database
- Problem management reporting and metrics
- Drive the process the adherence during any Incident Handling
- Participate in the Incidents to ensure that all parties contribute to the resolution
- Coordinate between multiple support teams and with vendors to delivery incident resolution
- Validate the Incident Report for the appropriate update and ensure that the RCA is delivered as required
- Inform the respective owners on the open incidents
- Validate the impact on the incident and update customer on the further action
- Lead and manage the resolution of significant incidents and problems within the IT environment
- Manage the problem investigation process, ensuring that problems are correctly identified and resolved in a timely manner
- Ensure that correct and adequate workaround solutions and/or permanent fixes are made available to the business
- Maintain the Problem Management process and associated tools and templates

**Responsibilities for Knowledge Manager
Encouraging a culture of knowledge-sharing and collaborative workflow among departments and project teams

Ensuring that employees are sure of the knowledge management processes, including the purpose of doing so

Making sure that the right knowledge goes to the right people, and that this information is promptly applied to business activities

Helping capture new knowledge with the usage of a knowledge management system

Monitor progress and learning processes by keeping track of engagement, project outcomes and other metrics

Providing relevant coaching, training and support to champion a knowledge management culture

Overseeing the knowledge management team and initiatives

Organizing and maintaining the company's databases and knowledge assets

Spearheading and managing the knowledge management programs and projects

Answering inquiries and resolving issues related to knowledge management

Deploying training, communications, and awareness programs related to knowledge management

Identifying and implementing ways to improve the current knowledge management system

Developing new programs and solutions that meet the needs of the department

  • Servicenow (Im,pm,cm, Km,slm)

    2 months ago

    Pune, Maharashtra, India Zensar Technologies Full time

    **Job Description**: - 10+ years of experience in designing/developing solutions/architecture on ITSM, FSM, WD, CMDB, HRSD on ServiceNow Tool using industry best practices. - Experienced in Requirement Gathering, Effort estimation, Client interaction. - Should have Handled ITSM/CSM/LSD Implementation projects with various integrations. - Experienced with...

  • Servicenow Expert

    5 days ago

    Mumbai, Maharashtra, India Cognizant Full time

    We are hiring across levels and Skills for Servicenow, JD and details below for reference **Servicenow Developer with HRSD / Secops / CSM / GRC Expertise** - 3+ years of ServiceNow relevant experience - Creation of script based Assignment and Approval rule. - Creation of Business Rule, UI Action by using Glide script. - Creation of Glide Record object and...

  • ServiceNow -Technical lead

    1 month ago

    pune, India Orange Business Full time

    Location: Bengaluru OR GurugramAbout the roleArchitecture Planning: You will be involved in planning the overall architecture of the ServiceNow implementation. This includes designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms.Solution Design: You are responsible for designing the...

  • ServiceNow Developer

    1 month ago

    Pune, India Cybage Software Full time

    Cybage Software is a technology consulting organization specializing in outsourced product engineering services. Our unique offerings span the technological spectrum–from cutting-edge software development to transformative digital strategies. As a ServiceNow Premier Partner in Services and Technology, Cybage addresses your unique business problems with...

  • ServiceNow Developer

    4 weeks ago

    pune, India Cybage Software Full time

    Cybage Software is a technology consulting organization specializing in outsourced product engineering services. Our unique offerings span the technological spectrum–from cutting-edge software development to transformative digital strategies. As a ServiceNow Premier Partner in Services and Technology, Cybage addresses your unique business problems with...

  • ServiceNow Developer

    4 weeks ago

    Pune, India Cybage Software Full time

    Cybage Software is a technology consulting organization specializing in outsourced product engineering services. Our unique offerings span the technological spectrum–from cutting-edge software development to transformative digital strategies. As a ServiceNow Premier Partner in Services and Technology, Cybage addresses your unique business problems with...

  • ServiceNow Implementation Specialist

    3 weeks ago

    Pune, Maharashtra, India Cybage Software Full time

    Job Title: ServiceNow Implementation SpecialistCybage Software is a technology consulting organization specializing in outsourced product engineering services. We provide robust implementation and support services for ServiceNow solutions as a Premier Partner in Services and Technology. Our team of ServiceNow-certified experts simplifies and automates...

  • ServiceNow Developer

    1 month ago

    Pune, India Cybage Software Full time

    Cybage Software is a technology consulting organization specializing in outsourced product engineering services. Our unique offerings span the technological spectrum–from cutting-edge software development to transformative digital strategies. As a ServiceNow Premier Partner in Services and Technology, Cybage addresses your unique business problems with...

  • ServiceNow Developer

    2 months ago

    Pune, India Cybage Software Full time

    Cybage Software is a technology consulting organization specializing in outsourced product engineering services. Our unique offerings span the technological spectrum–from cutting-edge software development to transformative digital strategies. As a ServiceNow Premier Partner in Services and Technology, Cybage addresses your unique business problems with...

  • ServiceNow Developer

    2 months ago

    pune, India Cybage Software Full time

    Cybage Software is a technology consulting organization specializing in outsourced product engineering services. Our unique offerings span the technological spectrum–from cutting-edge software development to transformative digital strategies. As a ServiceNow Premier Partner in Services and Technology, Cybage addresses your unique business problems with...

  • ServiceNow Developer

    1 month ago

    pune, India Cybage Software Full time

    Cybage Software is a technology consulting organization specializing in outsourced product engineering services. Our unique offerings span the technological spectrum–from cutting-edge software development to transformative digital strategies. As a ServiceNow Premier Partner in Services and Technology, Cybage addresses your unique business problems with...

  • ServiceNow Developer

    2 months ago

    Pune, India Cybage Software Full time

    Cybage Software is a technology consulting organization specializing in outsourced product engineering services. Our unique offerings span the technological spectrum–from cutting-edge software development to transformative digital strategies. As a ServiceNow Premier Partner in Services and Technology, Cybage addresses your unique business problems with...

  • ServiceNow Development Expert

    4 weeks ago

    Pune, Maharashtra, India Cybage Software Full time

    Cybage Software is a leading technology consulting organization specializing in outsourced product engineering services. As a ServiceNow Premier Partner in Services and Technology, Cybage addresses complex business problems with robust implementation and expert services. Our team of ServiceNow-certified experts simplify and automate industry-specific...

  • Senior Developer

    2 months ago

    Pune, Maharashtra, India APN Consulting Full time

    Title : Cherwell Ivanti senior developer. Location : Remote. Duration : Contract.Job Description :- Requirement gathering and designing solution documents for the new enhancements in Cherwell based on customer requirements.- Development and customization in IM, PM, CM, KM and approvals configurations.- Email integrations to create and update tickets.- AD...

  • Senior Developer

    3 months ago

    Pune, India APN Consulting Full time

    Title : Cherwell Ivanti senior developer. Location : Remote. Duration : Contract.Job Description :- Requirement gathering and designing solution documents for the new enhancements in Cherwell based on customer requirements.- Development and customization in IM, PM, CM, KM and approvals configurations.- Email integrations to create and update tickets.- AD...

  • Associate Architect

    2 weeks ago

    Pune, Maharashtra, India Yash Technologies Full time

    Date: Nov 17, 2024- Job Requisition Id: 56513- Location: Hyderabad, IN Indore, MP, IN, 452001 Indore, IN Indore, IN Indore, MP, IN Indore, MP, IN Hyderabad, TG, IN Hyderabad, TG, IN Pune, IN Pune, MH, INYASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs,...

  • Senior Developer

    1 month ago

    Pune, India APN Consulting Full time

    Job Description:We are seeking a highly skilled Senior Developer to join our team at APN Consulting. As a seasoned IT professional, you will be responsible for designing solution documents for new enhancements in Cherwell based on customer requirements.Key Responsibilities:Requirement gathering and designing solution documentsDevelopment and customization in...

  • Senior ServiceNow Developer

    4 weeks ago

    Pune, Maharashtra, India Ensono Full time

    About EnsonoEnsono is a leading expert in technology advisory and managed service provision. Our dedicated team helps organizations optimize their systems across hybrid environments, offering services like consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With certified experts in AWS, Azure, and...

  • ServiceNow Developers

    1 month ago

    Pune, India Tata Consultancy Services Full time

    Dear Candidate Greetings From TCS !! JOB TITLE : SERVICENOW DATE OF INTERVIEW- 5th OCTOBER , 2024 TIME OF INTERVIEW: 9AM -1 PM JOB EXPERIENCE: 4-12 YEARS INTERVIEW LOCATION : PUNE { WALKIN DRIVE} INTERVIEW VENUE : TATA Consultancy Services Sahyadri Park, Plot No. 2 & 3, Phase 3, Rajiv Gandhi Infotech Park, Maan, Hinjewadi, Pune, Maharashtra 411057...

  • ServiceNow ITOM Developer/Architect

    4 weeks ago

    pune, India Tata Consultancy Services Full time

    TCS Hiring for ServiceNow ITOM for Pune locationGreetings from TCS!Job Title: ServiceNow ITOM Developer/ArchitectLocation: PAN IndiaExperience Range: 7-25 yrsTCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.Familiarity with IT...