Opening for Csa in Night Shift

7 months ago

Ahmedabad, India Unipath solutions LLP Full time

**Position for pure Night Shift.**

**Roles & Responsibilities**:

- Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured.
- Respond to the needs of customers and provide excellent customer service
- Complete call logs and reports handover jobs if needed.
- Raising maintenance/security/Health & Safety orders via the Bellrock computerized databases following agreed procedure on which performance will be measured
- Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
- Obtaining authorization as appropriate for works exceeding set guidelines
- Monitoring overdue orders through to completion
- Ensuring set performance targets and KPI’s are met
- Managing and resolve customer complaints
- To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy
- Any other reasonable duties which may be requested

International Inbound & Outbound call experience.

**Job Types**: Full-time, Permanent

**Salary**: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- UK shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9724160089

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