Operations Processor

6 months ago

Bengaluru Karnataka, India Wells Fargo Full time

**About the Role**

Operations Processor will be cross trained on 2 different processes in Reg ops area
- Accessibility & Accommodations - A&A
- Cease and Desist - C&D

The A&A Utility provides frontline monitoring and common structure, process, tools, and controls to enable businesses and functions to successfully deliver accessibility and accommodations to our customers and employees with disabilities.

A&A Utility objective is to drive standardization and provide governance over accessibility and accommodations functions at the enterprise level focused on Issue Management, ADA Complaints, Accommodations & Digital Accessibility

**Responsibilities**
- Conducting daily review and reporting of ADA complaints, including: (i) New ADA Complaints, (ii) Closed ADA Complaints, (iii) Open / Pending ADA Complaints, (iv) Acknowledgment Timeliness, and saving all reports in the A&A Utility's shared drive
- In addition, this team does adhere to related enterprise policies, such as Customer Complaints or UAR/SAR
- Is responsible for meeting the Productivity, Quality and the TAT SLA's for both the processes
- Ensuring to effectively utilize the time in both the processes
- Time management skills
- Responsible for reviewing complex work and work on the priority queues
- Contact appropriate resources as needed to ensure accurate and thorough review of Universal Workstation records all cases in the work queue, including research and documentation
- Responsible for working on low/moderate/high complexity/priority cases, depending on the queue type and the complexity of the review
- Complete all Mandatory Trainings (Compliance) assigned on internal Develop You Tool before time and adhere to internal timelines
- Assist with departmental projects and initiatives as tasked by management
- Assist new team members while on training phase
- Partner with appropriate resources to seek out solutions to problems
- Research and resolve problems within department SLAs
- Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
- Must be flexible to work odd shifts
- Ability to work overtime during peak volume times
- Conduct trainings for the team members
- Provide coaching and mentoring to other Processors regarding processes, procedures and policy
- Will be attending LOB calls and will also be responsible for monthly reporting.

**Qualifications & Skills required**:

- Should be a graduate with 2+ years' of experience in one or a combination of the following: Financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations; experience in the foregoing Operational Risk Management processes and / or Compliance or Audit Programs of a banking back office operations
- Ability to identify "high risk" customers as defined by enterprise policies for risk rating customers
- Ability to meet and often exceed established production standards
- Ability to analyze and summarize large amounts of data
- Understands and also tried to grasps the procedure of core processes/sub processes within the same LOB
- Has a basic understanding of multiple processes within LOB
- Examines and delivers as per the required quality, following the laid procedures, policies under guidance
- Accurately process high volumes of work, within established deadlines
- Displays understanding of process related metric
- Possess basic domain knowledge
- Communicate clearly and concisely
- Strong communication skills and have the ability to conduct process trainings and provide floor support if required
- Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
- Ability to work under pressure

**Posting End Date**:
**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

  • Operations Processor

    6 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Operations Processor... **In this role, you will**: - Perform moderately complex operations duties in support of either a service center or department environment - Require considerable knowledge of company personnel policies and practices - Collect data and prepare related operational reports - Prepare input...

  • Associate Operations Processor

    6 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Operations Processor. **Role Specifics** The Processor, SCQ COE will be responsible for: - Performing Quality Review assessments under supervision in an effective and timely manner - Documents Quality Review work papers in accordance with team standards and best practices that are transparent to an...

  • Operations Processor

    6 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Operations Processor. **In this role, you will**: - Perform moderately complex operations duties in support of either a service center or department environment - Require considerable knowledge of company personnel policies and practices - Collect data and prepare related operational reports - Prepare input...

  • Associate Operations Processor

    3 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Operations Processor **In this role, you will**: - Perform general clerical operations tasks that are routine in nature - Receive, log, batch, and distribute work - File, photocopy, and answer phones - Prepare and distribute incoming and outgoing mail - Regularly receive direction from supervisor and...

  • Operations Processor

    6 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Operations Processor. **In this role, you will**: - Perform moderately complex operations duties in support of either a service center or department environment - Require considerable knowledge of company personnel policies and practices - Collect data and prepare related operational reports - Prepare input...

  • Associate Operations Processor

    6 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Operations Processor **In this role, you will**: - Perform general clerical operations tasks that are routine in nature - Receive, log, batch, and distribute work - File, photocopy, and answer phones - Prepare and distribute incoming and outgoing mail - Regularly receive direction from supervisor and...

  • Associate Operations Processor

    3 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Operations Processor. **In this role, you will**: - Perform general clerical operations tasks that are routine in nature - Receive, log, batch, and distribute work - File, photocopy, and answer phones - Prepare and distribute incoming and outgoing mail - Regularly receive direction from supervisor...

  • Associate Operations Processor

    2 weeks ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Operations Processor. **In this role, you will**: - Perform general clerical operations tasks that are routine in nature - Receive, log, batch, and distribute work - File, photocopy, and answer phones - Prepare and distribute incoming and outgoing mail - Regularly receive direction from supervisor...

  • Associate Operations Processor

    6 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Associate Operations Processor. **In this role, you will**: - Performs general clerical operational tasks that are routinary in nature. - Regularly receives direction from supervisor and escalates issues/concerns to more experienced roles. - Ensures smooth and consistent execution of CV comparison activity and...

  • Associate Operations Processor

    6 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Operations Processor **In this role, you will**: - Perform general clerical operations tasks that are routine in nature - Receive, log, batch, and distribute work - Work on AR and AP related transaction - Good communication skill - Good typing skill - Regularly receive direction from supervisor and...

  • Associate Operations Processor

    2 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Associate Operations Processor. **In this role, you will**: - Perform general clerical operations tasks that are routine in nature - Receive, log, batch, and distribute work - File, photocopy, and answer phones - Prepare and distribute incoming and outgoing mail - Regularly receive direction from supervisor and...

  • Associate Operations Processor

    3 months ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Operations Processor. **In this role, you will**: - Perform general clerical operations tasks that are routine in nature - Receive, log, batch, and distribute work - File, photocopy, and answer phones - Prepare and distribute incoming and outgoing mail - Regularly receive direction from supervisor...

  • Operations Processor

    6 months ago

    Bengaluru, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Operations Processor... **In this role, you will**: - Perform general clerical operations tasks that are routine in nature - Receive, log, batch, and distribute work - File, photocopy, and answer phones - Prepare and distribute incoming and outgoing mail - Regularly receive direction from supervisor...

  • Operations Processor

    6 months ago

    Bengaluru, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Operations Processor... **In this role, you will**: - Perform moderately complex operations duties in support of either a service center or department environment - Require considerable knowledge of company personnel policies and practices - Collect data and prepare related operational reports - Prepare input...

  • Operations Processor

    6 months ago

    Bengaluru, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Operations Processor... **In this role, you will**: - Perform moderately complex operations duties in support of either a service center or department environment - Require considerable knowledge of company personnel policies and practices - Collect data and prepare related operational reports - Prepare input...

  • Operations Processor

    6 months ago

    Bengaluru, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Operations Processor... **In this role, you will**: - Perform moderately complex operations duties in support of either a service center or department environment - Require considerable knowledge of company personnel policies and practices - Collect data and prepare related operational reports - Prepare input...

  • Operations Processor

    6 months ago

    Bengaluru, India Wells Fargo Full time

    **About the Role** Operations Processor will be cross trained on 2 different processes in Reg ops area - Accessibility & Accommodations - A&A - Cease and Desist - C&D The A&A Utility provides frontline monitoring and common structure, process, tools, and controls to enable businesses and functions to successfully deliver accessibility and accommodations to...

  • Associate Operations Processor

    2 weeks ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate operations Processor. **In this role, you will**: - Perform general clerical operations tasks that are routine in nature - Receive, log, batch, and distribute work - File, photocopy, and answer phones - Prepare and distribute incoming and outgoing mail - Regularly receive direction from supervisor...

  • Health Operations Processor Gsc’s

    6 months ago

    Bengaluru, Karnataka, India HSBC Full time

    -Job description **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one...

  • Operations Processor

    6 months ago

    Bengaluru, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Operations Processor... **In this role, you will**: - Support in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance - Use technical expertise in the designated area and resolve escalated issues - Provide feedback and present...